Call Center Representative

America's CAR-MART, Inc.; Rogers (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

America's CAR-MART, Inc. is seeking an Account Resolution Specialist in Rogers, AR to foster collaboration between customers and dealerships and to resolve payment issues efficiently.

You will respond to inquiries, build relationships, and coordinate with internal teams to ensure compliant communications and timely resolutions. The role emphasizes strong communication, independent work, and teamwork within a collaborative environment, with compensation at $16.00 per hour and full-time hours.

Qualifications

• Previous experience in collections, customer service, or dealership operations preferred.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in using computer systems and software applications.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Develop relationships with Customers and foster collaboration between Customers and Dealership regarding their accounts.
• Collaborate with stakeholders and departments to ensure communication adheres to company standards, practices, and applicable laws and regulations.
• Respond to incoming text messages or calls from customers regarding payments and provide appropriate resolutions.

Skills

Collections experience

Customer service

Dealership operations

Communication skills

Attention to detail

Organizational skills

Multitasking

Computer proficiency

Teamwork

Independent work

Job description

Summary

As an Account Resolution Specialist, you will play a pivotal role fostering collaborative relationships between customers and dealerships and assisting in resolving payment issues effectively and efficiently.

Compensation

$16.00 an hour

Essential Duties And Responsibilities

• Develop relationships with Customers and foster collaboration between Customers and Dealership regarding their accounts.


• Collaborate with stakeholders and departments to ensure communication adheres to company standards, practices, and applicable laws and regulations.


• Respond to incoming text messages or calls from customers regarding payments and provide appropriate resolutions.

Qualifications

• Previous experience in collections, customer service, or dealership operations preferred.


• Excellent communication and interpersonal skills.


• Detail-oriented with strong organizational and multitasking abilities.


• Proficiency in using computer systems and software applications.


• Ability to work independently and collaboratively in a team environment.