Payer Tech & Healthcare Delivery Lead — Associate Manager

Accenture PLC

Chicago (IL)

On-site

USD 59,000 - 169,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture PLC in the United States is seeking a Program Delivery Consultant to support complex technology programs for healthcare clients. You will coordinate deliverables, communicate with stakeholders, and help move programs from planning through implementation in a collaborative, high-performing team.

The role requires hands-on delivery, strong analytical skills, and experience in payer processes, with travel up to 100% depending on client needs.

Qualifications

Minimum of 4 years of experience supporting technology programs or application implementations, including hands-on responsibility for developing deliverables and coordinating program activities.
Minimum of 1 year of experience in the healthcare payer and/or Pharmacy Benefit Management (PBM) industry, with exposure to payer processes such as claims, enrollment and eligibility, benefits, or provider data management.
Minimum of 1 year experience creating client-ready deliverables and communicating with business and technology stakeholders, including presentations, status reports, plans, requirements, process documentation, and risk or issue summaries.
Minimum of 1 year experience working within cross-functional teams and structured technology delivery methodologies, including Agile and Scrum.
Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience.

Responsibilities

Support workstreams within complex technology programs, helping teams deliver high-quality work on time and in alignment with client objectives.
Create and maintain client-ready deliverables, including program plans, status reports, executive presentations, process documentation, decision materials, and risk and issue summaries.
Gather and analyze business, operational, and technology requirements, translating findings into clear documentation and actionable recommendations.
Coordinate activities across Accenture, client, and technology partner teams, including geographically distributed onshore and offshore resources.
Track milestones, deliverables, risks, issues, decisions, dependencies, and action items, escalating concerns to program leadership when appropriate.
Prepare clear and concise program communications for client stakeholders and Accenture leadership.
Facilitate working sessions, document decisions and outcomes, and follow through on assigned actions.
Apply knowledge of healthcare payer operations and technology delivery to analyze challenges and support effective program decisions.
Support testing, implementation readiness, deployment, go-live, and post-deployment optimization activities.
Identify opportunities to improve delivery processes, team coordination, deliverable quality, and client value.
Collaborate effectively with team members while taking ownership of assigned activities and deliverables.
Contribute to an inclusive team culture by sharing knowledge, supporting colleagues, and seeking opportunities for continued professional development.