Patron Services Representative

Oregon Ballet Theatre; Portland (OR); Hybrid; USD 24,797,000 - 26,174,000; Part time

Benefits offered by this job

Oregon Sick Leave

Complimentary tickets to performances

Job summary

Oregon Ballet Theatre is seeking a Patron Services Representative to front-line the customer experience, processing season subscriptions and single tickets while assisting patrons in person, by phone, or via email. The role supports donors and other constituents with a focus on accurate transactions and friendly service.

The position is part-time (20 hours/week) with a hybrid in-office/remote schedule, offering $17.50 per hour.

Qualifications

• High School diploma or equivalent required.
• 2+ years in arts/customer service or related field preferred.
• Strong communication and organizational skills needed.

Responsibilities

• Process ticket orders for subscriptions and single tickets.
• Provide outstanding customer service by phone, email and in person.
• Develop relationships with patrons and donors to enhance their experience.
• Answer general questions about productions, seating, directions, and related information.
• Handle cash, checks, credit cards, and gift certificates per procedures.

Skills

Information analysis

Basic math

Collaboration

Communication

Schedule organization

Education

High School diploma or equivalent

Tools

Microsoft Office

Tessitura CRM

Job description

The Patron Services Representative (PSR) is a front-line ambassador for Oregon Ballet Theatre (OBT) and responsible for ensuring that all visitors receive the highest level of customer service upon visiting our studio and offices or while engaged as a representative for OBT. The PSR is primarily tasked with processing the purchase of subscriptions and/or single tickets. Internal contacts are with the ticket office staff and occasionally with staff members of other departments. Customer service is handled via telephone, email, or in person. The PSR regularly handles sensitive information regarding ticket sales and customer information. The PSR reports to the Director of Sales & Patron Services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Receives and processes ticket orders for season subscriptions and single
• Provides outstanding customer service – by phone, email and in person – at all times to subscribers, single ticket buyers, donors, and all other Oregon Ballet Theatre constituents.
• Develop relationships with patrons and donors to improve their experiences and exceed their expectations.
• Answers general questions from patrons regarding productions, seating, directions to venues, and other related information.
• Follow all protocols and procedures regarding the handling of cash, checks, credit cards, and gift certificates to ensure accountability for daily payment
• Works in performance venues when scheduled, handling will-call tickets, customer service issues and walk-up sales.
• Demonstrates a positive attitude with consideration for others.

Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education & Experience

• High School diploma or an equivalent education
• Minimum 2 year’s experience with:
  • Information analysis
  • Basic math skills and concepts to solve problems
  • Arts industry (Preferred)
  • Volunteer or work experience with customer service
  • Collaboration with internal and external teams
  • Communication with all levels of an organization
  • Schedule and task organization

Computer Skills

• Proficiency in Microsoft Suite Products (Word, Excel, etc.).
• Skill in basic operation of Tessitura CRM system (Preferred).

Apply

Security Clearance
OBT conducts background checks after a conditional offer of employment is made. A background check finding does not automatically preclude employment. OBT reviews the results of each background check individually and assesses them on a case-by-case basis for context and relevance to a job.

Working Conditions
This job operates in a shared professional workspace in our Bancroft Offices which includes rehearsal studios, as well as in large public theaters during seasonal performances.

Work Schedule
This is a Part-Time position averaging 20 hours per week. Typical days and hours of work are Monday through Friday, between the hours of 8:45 a.m. to 4:30 p.m. or as scheduled by the Director of Sales & Patron Services or Patron Services Lead. The position may require occasional evening and weekend work. Hybrid in office and remote work is allowed. This position occasionally requires extended hours and weekend work in the theater box office locations.

Travel
Travel is minimal and is local (between OBT office, Keller Auditorium, Newmark Theatre, and Reser Center for the Arts).

Compensation
This position is compensated at $17.50 hourly. Staff are eligible for Oregon Sick Leave and complimentary tickets to OBT performances.

This is an exciting time to work at Oregon Ballet Theatre (OBT) – the nation’s 20th largest classical ballet company. OBT is the largest professional dance company in Oregon, employing over 300 people and attracting artists from around the globe with our reputation for excellence. The company is rooted in the traditions of classical ballet, with a repertoire that ranges from the great classics to premieres from some of the most exciting choreographic voices in the field today, including our own Artistic Director, Dani Rowe. Our mission is dedicated to the vitality of, and access to, world-class ballet performance and training in our region.

In addition to our 5-show main stage season, we introduce students to ballet and the importance of lifelong movement through our education and community engagement programs, and we train dancers from three years old to 80 years old through the professional and recreational classes at the Oregon Ballet Theatre School. Many of our students go on to successful professional careers at companies including the Joffrey, the Dutch National Ballet, and within our own organization.

Our Mission
Oregon Ballet Theatre is dedicated to fostering an enduring appreciation for dance through the pursuit of excellence in performance, training, and community programs.

Our Vision
Oregon Ballet Theatre seeks to inspire the dancer in all of us through the power of movement.

Equity
OBT is committed to a diverse, racially and culturally inclusive, and equitable workplace in which differences broaden our awareness, enrich our daily experiences, and contribute to our collective strength. We seek to understand, acknowledge, and mitigate inequities in ballet in general, and at OBT specifically.

Our Culture
Across our organization, OBT is committed to creating a culture characterized by the following: Kind. Positive. Solution-Oriented. Gratitude. Candid. Forgiving. Learning. Trust. Teamwork. Compassionate. Ambassadors. Accountable.

Accommodation
As part of our commitment to equity, OBT will make reasonable accommodations to enable individuals who are differently abled to perform the primary responsibilities of this job.