Patron Services Associate

Prismhr Hire; Orlando, Northern (FL, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Orlando Shakespeare Theater is seeking a personable Patron Services Associate to support our 38th season. This part-time role blends box office and front-of-house responsibilities, requiring precise ticketing and guest assistance.

Shifts vary by event, with evenings, weekends, and holidays as needed and up to 25 hours per week. Ideal candidates will deliver outstanding customer service, manage subscriptions and ticket sales in Spektrix, and collaborate with multiple departments to ensure a

Qualifications

• Proven customer service experience in live theatre or hospitality.
• Experience with Spektrix or similar box office software.
• Proficient with Google Workspace and Microsoft Office.
• Able to work varied shifts including weekends/evenings/holidays.
• Detail-oriented and proactive.

Responsibilities

• Provide welcoming box office environment for patrons, volunteers, staff, and visitors.
• Disseminate event information across platforms.
• Process subscription and single ticket sales using Spektrix.
• Coordinate with departments to address patron needs.
• Data entry and management for box office functions.
• Manage voicemail and respond to inquiries by phone and email.
• Support performances and front-of-house tasks as needed.
• Assist groups and individuals with entering and exiting the theater.
• Coordinate with Patron Services Manager, Asst. Patron Services Manager, and education department.
• Coordinate with stage management regarding start/end times and late seating.
• Address ADA needs.
• Produce performance reports.
• Monitor volunteer activities.

Skills

Customer service

Professional phone etiquette

Verbal communication

Attention to detail

Data entry / reporting

Problem solving

Team collaboration

Tools

Spektrix

Volgistics

Google G Suite

Microsoft Office

Job description

Position: Patron Services Associate

Status: Part Time

Reports To: Patron Services Manager & Front of House Manager

Schedule: Varies by event; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed.

Hours: Up to 25 hours per week

Pay Rate: $17/hour

Orlando Shakespeare Theater is seeking enthusiastic and customer-focused Patron Services Associate to support our 38th season. This is a part-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests.

This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.

OVERALL JOB RESPONSIBILITIES

• Box Office Duties: Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors
• Disseminate event information across multiple platforms to patrons and staff
• Process subscription and single ticket sales efficiently using Spektrix ticketing software
• Coordinate with various departments to address patron needs
• Conduct data entry and management tasks related to box office functions
• Manage voicemail and respond to inquiries via phone and email
• Work with management and team to complete various projects
• Front of House Duties: Support morning student performances, matinee & evening performances on an as needed basis
• Assist groups & individuals with entering and exiting the theater
• Coordinate with the Patron Services Manager, Asst. Patron Services Manager, and education department regarding performance needs
• Work closely with stage management and production team before, during, and after performances regarding various start & end times and late patron seating
• Address ADA needs before, during, and after performances
• Accurately produce performance reports
• Monitor volunteer activities and perform necessary tasks as assigned by the volunteer coordinator

EXPERIENCE & SKILLS

• Have a professional attitude, appearance, and personality
• Exhibit exceptional customer service skills
• Professional phone etiquette
• Exceptional verbal communication
• Ability to properly record information and produce various reports
• Ability to take direction and problem solve
• Distribute Will Call tickets, reprint tickets, and assist guests as needed during performances
• Manage voicemail and respond to all inquiries over the phone and by email
• Be familiar with the season, theaters, and overall operations
• Experience in Spektrix or other box office/ticketing software (REQUIRED)
• Experience using Volgistics or other volunteer management software (PREFERRED)
• Be highly proficient in Google G-suite and Microsoft Office software

SCHEDULE

• Schedule varies based on event scheduling
• Shifts range from 8 AM start time to 11 PM end time
• Weekends, evenings, and holidays may be required
• Performances for the upcoming season are scheduled August 2026 - May 2027
• This position is anticipated to work anywhere from 0 to 25 hours per week. Hours are not guaranteed every week, and they will be assigned as needed