Part-Time Patron Services Representative

Omaha Performing Arts; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Omaha Performing Arts in Omaha, NE, seeks a Patron Services Representative to deliver high-quality service while handling ticket sales across phone, walk-up and Internet channels. You will process transactions in Tessitura, balance daily sales, and support patron needs with a solution-oriented approach.

As part of the Patron Services team, you will uphold OApa Core Values and work with diverse groups. Evening and weekend availability is required, and bilingual Spanish is preferred for serving a

Qualifications

• Two years of customer service experience.
• Ability to efficiently and accurately handle cash transactions and reconciliation.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint).
• Bilingual Spanish preferred.
• Requires evening and weekend availability.

Responsibilities

• Process ticket transactions (single, subscription, exchanges) in Tessitura.
• Balance daily ticket sales and collaborate with teammates.
• Uphold ticketing policies and procedures, including refunds, exchanges, and Internet ticketing.
• Provide excellent customer service and professionally represent Omaha Performing Arts.
• Learn current systems and stay updated on programs and procedures.
• Complete weekly departmental projects as assigned by the Patron Services Manager.

Skills

Customer service

Cash handling

Teamwork

Communication skills

Bilingual Spanish

Evening/weekend availability

Education

High School Diploma or GED

Tools

Tessitura ticketing software

Microsoft Office

Job description

Position Summary

The Patron Services Rep is responsible for providing high quality service in a professional, timely manner by communicating, coordinating, and cooperating with others to attain Omaha Performing Arts goals.

This position will sell and reconcile ticket sales by way of various sales channels (telephone, walk up, Internet) with a patron-friendly and solution-oriented demeanor. Responsible for weekly, time-sensitive department projects assigned by the Patron Services Manager. Must uphold O-pa Core Values of Collaboration, Inclusion, Trust, and Integrity.

Position Duties And Responsibilities

• Processes ticket transactions (single, subscription, ticket exchanges, etc.) on Tessitura (online, integrated ticketing software).
• Balances daily ticket sales and works with other Patron Services Representatives when balancing their daily ticket sales.
• Patron Services:
  • Upholds ticketing policies and procedures including, but not limited to; ticket sales, refunds, exchanges, lost-stolen tickets and Internet ticketing.
  • Upholds customer service policies and procedures.
  • Professionally represents O-pa when solving patron service issues and/or complaints.
  • Represents O-pa expertly while working with constituent groups who use O-pa box office services (Ticket Omaha).
  • Responds with sensitivity and professionalism to the practical needs of patrons and O-pa staff in all interactions.
• Continually learns current and/or new systems, policies and procedures.
• Stays abreast of new program developments.
• Provides effective service to patrons.
• Processes patron transactions including, but not limited to; low level gift processing, address updates and entering new patron records into the system.
• Completes weekly departmental projects in a timely manner as assigned by the Patron Services Manager.
• Effectively functions as a member of the Patron Services team.
• May be required to perform other duties as assigned.

Requirements

Minimum Experience and Qualifications

• Two (2) years prior customer service experience.
• Ability to efficiently and accurately handle cash transactions and reconciliation.
• Proven ability to work well with others in a team-based environment.
• Proficient in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint).
• Proficient in using personal computer hardware and software.
• Excellent communication and interpersonal skills.
• Bilingual Spanish Preferred.
• Requires evening and weekend availability.

Minimum Education Requirements

• High School Diploma or equivalent (GED).

Physical Demands

• No physical exertion required.
• Required to sit for long periods of time.
• The noise level in the work environment is moderate.

Equipment/Machinery Used

• General office equipment (computer, telephone, fax, copier and printer)