Patron Experience & Ticketing Specialist

Arts Hacker; New Brunswick (NJ); On-site; USD 18,000 - 26,000; Part time

Job summary

George Street Playhouse seeks a Patron Services Associate to ensure a positive patron experience from ticket purchase through post-show interactions. You will work with the Patron Services team and venue partners to deliver courteous service and accurate information.

The role requires excellent customer service, flexibility to work some evenings and weekends, proficiency with Microsoft Office, and experience with Tessitura or similar ticketing systems.

Qualifications

• Excellent customer service/phone skills.
• Ability to resolve issues for patrons in a time-sensitive environment.
• Ability to accommodate a flexible schedule (including weekdays, evenings, weekends, and sometimes holidays).
• Knowledge of Microsoft Suite.
• Previous experience with Tessitura or another ticketing system preferred (Salesforce, Spektrix, or the like).

Responsibilities

• Greeting and assisting patrons in-person, over the phone, and via email.
• Address inquiries and resolve issues promptly and courteously.
• Assist with outbound calling and maintain knowledge of GSP policies.
• Process ticket sales, exchanges, and refunds in Tessitura.
• Provide on-site support during performances and manage will-call distribution.
• Maintain patron records in Tessitura and collaborate with the GSP and NBPAC teams.
• Perform administrative tasks to support the Patron Services team.

Skills

Excellent customer service

Phone skills

Flexible schedule

Microsoft Suite

Tessitura experience

Tools

Tessitura

Salesforce

Spektrix

Job description

George Street Playhouse seeks a Patron Services Associate to ensure a positive patron experience from ticket purchase through post-show interactions. You will work with the Patron Services team and venue partners to deliver courteous service and accurate information.

The role requires excellent customer service, flexibility to work some evenings and weekends, proficiency with Microsoft Office, and experience with Tessitura or similar ticketing systems.