Patron Services Associate

Arts Hacker; New Brunswick (NJ); On-site; USD 18,000 - 26,000; Part time

Job summary

George Street Playhouse seeks a Patron Services Associate to ensure a positive patron experience from ticket purchase through post-show interactions. You will work with the Patron Services team and venue partners to deliver courteous service and accurate information.

The role requires excellent customer service, flexibility to work some evenings and weekends, proficiency with Microsoft Office, and experience with Tessitura or similar ticketing systems.

Qualifications

• Excellent customer service/phone skills.
• Ability to resolve issues for patrons in a time-sensitive environment.
• Ability to accommodate a flexible schedule (including weekdays, evenings, weekends, and sometimes holidays).
• Knowledge of Microsoft Suite.
• Previous experience with Tessitura or another ticketing system preferred (Salesforce, Spektrix, or the like).

Responsibilities

• Greeting and assisting patrons in-person, over the phone, and via email.
• Address inquiries and resolve issues promptly and courteously.
• Assist with outbound calling and maintain knowledge of GSP policies.
• Process ticket sales, exchanges, and refunds in Tessitura.
• Provide on-site support during performances and manage will-call distribution.
• Maintain patron records in Tessitura and collaborate with the GSP and NBPAC teams.
• Perform administrative tasks to support the Patron Services team.

Skills

Excellent customer service

Phone skills

Flexible schedule

Microsoft Suite

Tessitura experience

Tools

Tessitura

Salesforce

Spektrix

Job description

Position: Patron Services Associate

Compensation: $16/hour

Status: Part Time

Reports to: Patron Services Manager & Assistant Patron Services Manager

POSITION SUMMARY

The Patron Services Associate role is essential in ensuring a positive experience for our patrons, from ticket purchase through to post-show interactions. The Patron Services Associate will work closely with the Patron Services team and our venue partners to deliver top-notch service and support for all patrons.

KEY RESPONSIBILITIES

• Customer Service: Provide excellent customer service by greeting and assisting patrons in-person, over the phone, and via email. Address inquiries and resolve issues promptly and courteously. Assist with outbound calling. Have a strong knowledge of GSP (such as performance schedule, ADA services, PSO policies, etc.).
• Ticketing: Process ticket sales, exchanges, and refunds using Tessitura, our ticketing system. Ensure accurate data entry and handle transactions with precision.
• Performance Support: Provide on-site support during performances, including will-call ticket distribution and managing any patron concerns or emergencies.
• Database Management: Assist in maintaining and updating patron records in Tessitura.
• Collaboration: Work closely with the GSP and NBPAC teams to ensure seamless operations and an exceptional patron experience.
• Administrative Tasks: Perform various administrative duties as assigned, including data entry, filing, phone calls/telemarketing and other tasks to support the Patron Services team.

Qualifications:

• Excellent customer service/phone skills
• Ability to resolve issues for patrons in a time-sensitive environment
• Ability to accommodate a flexible schedule (including weekdays, evenings, weekends, and sometimes holidays)
• Knowledge of Microsoft Suite
• Previous experience with Tessitura or another ticketing system preferred (Salesforce, Spektrix, or the like)

George Street Playhouse is an equal opportunity employer. We value a diverse workforce and an inclusive culture. GSP encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, or any other characteristic protected by applicable law. Candidates from historically underrepresented backgrounds are strongly encouraged to apply.