Patron Services Representative

The Phoenix Symphony; Phoenix (AZ); On-site; USD 17,047 - 24,280; Part time

Job summary

An iconic cultural institution in Phoenix seeks a Patron Services Representative to support ticket sales and provide excellent customer service. The role involves processing sales across various platforms, maintaining databases, and offering performance information to patrons. Candidates should have strong communication skills, a high school diploma, and proficiency in Microsoft Office. Experience in ticketing is preferred but not mandatory, with a compensation of $15.00 per hour. Join us in enhancing the patron experience.

Qualifications

• Basic knowledge of customer service practices.
• Ability to make good judgments.
• Skills to communicate with patrons professionally.
• Ability to organize data with attention to detail.
• Basic math knowledge.

Responsibilities

• Process telephone and mail-in ticket sales.
• Provide performance information to patrons.
• Process online ticket orders.
• Maintain the patron database.
• Prepare ticket mailings for sales.

Skills

Customer service practices

Judgment skills

Professional communication

Organizational skills

Basic math knowledge

Education

High school diploma

Some college course work

Tools

Microsoft Office Word

Microsoft Excel

Tessitura ticketing software

Job description

Job Title: Patron Services Representative

Reports to: Patron Services Manager

Classification: Regular part-time hourly (18-30 hours per week)

About the Phoenix Symphony

It’s an exciting time to join The Phoenix Symphony. As one of the greater Phoenix area’s largest and most iconic cultural institutions, we seek dynamic, outgoing, goal-oriented team members to join our institution to help propel the Symphony into its next phase of artistic and organizational growth. Please see the position description for more information and instructions on how to apply.

Purpose of the Position

To support the subscription and single ticket sales taking place during The Phoenix Symphony’s production season and provide a high-level of customer service, generating a positive patron experience.

Supervisory Responsibility

None

Essential Functions

• Initiate, receive and process telephone, walk-up and mail-in ticket sales orders
• Provide detailed performance and venue information to patrons and staff to encourage sales and improve customer relationships
• Process online ticket orders
• Assist with maintaining the Symphony’s patron database
• Prepare ticket mailings for both subscription and single tickets
• Stay current on all event information taking place throughout the Symphony

The Essential Functions listed are representative, not exhaustive; some may be added, deleted, and/or modified, as organizational needs change.

Qualifications

Knowledge, Skills, and Abilities:

• Basic knowledge and understanding of good customer service practices
• Ability to make good judgments
• Skills to communicate professionally and comfortably, both by telephone and in-person with patrons
• Ability to organize files, data, and information with a keen attention to detail
• Basic knowledge of rudimentary math

Overall Level of Knowledge Required: Basic Knowledge

Computer Skills:

• Proficient in Microsoft Office Word and Excel
• Experience with Tessitura ticketing software a plus

The desired list of Knowledge, Skills, and Abilities is representative, not exhaustive; some may be added, deleted, and/or modified, as organizational needs change.

Experience:

• No specific office experience required
• Ticketing experience is desired, but not mandatory

Education:

• High school diploma
• Some college course work in a related field or general education is a plus.

Any acceptable equivalent combination of education and experience will be considered.

Working Conditions/Physical Demands:

• Ability to work evenings and weekends at the Symphony Hall box office, as well as other venues across the Valley, during Seasonal performances
• Ability to answer frequent telephone calls
• Ability to utilize a computer keyboard (typing) and sit for extended periods of the workday
• Ability to reach, stoop, grasp, grab, etc.

The description of Working Conditions and Physical Demands is representative, not exhaustive; some may be added, deleted, and/or modified, as organizational needs change.

Compensation: $15.00 per hour

How to Apply:

Interested and qualified persons should submit the following for consideration:

• Resume
• Please also tell us on which website you found our job opportunity.

The Phoenix Symphony is an Equal Opportunity Employer. We celebrate diversity and persons of all backgrounds are encouraged to apply. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status, or other non-merit factor.