Patron Services Manager

New Village Arts Inc; Carlsbad (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

New Village Arts Inc is seeking a thoughtful, organized, and service-driven Patron Services Manager to lead our patron-facing operations and help ensure an excellent experience for every person who engages with our organization. This role is ideal for someone who enjoys leading people, solving problems, building systems, and creating warm, efficient, and welcoming service experiences.

The Patron Services Manager collaborates with staff across the organization to support day-to-day box office and

Qualifications

• Experience in patron services, box office, front of house, or related leadership roles.
• Strong professionalism, warmth, and accountability in service delivery.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Oversee patron services operations including box office and front-of-house.
• Support, supervise, and train patron services team members.
• Manage staffing coverage for performances, events, and daytime service.
• Maintain high standards of customer service across phone, email, and in-person interactions.
• Resolve patron concerns and ticketing issues with professionalism and good judgment.
• Help maintain procedures, systems, and service standards for consistency and efficiency.
• Coordinate with internal teams to support productions, donor needs, and audience experience goals.

Skills

Patron services

Customer service leadership

Organizational skills

Communication skills

Team supervision

Tools

Ticketing systems

Job description

New Village Arts is seeking a thoughtful, organized, and service-driven Patron Services Manager to lead our patron-facing operations and help ensure an excellent experience for every person who engages with our organization.

This role is ideal for someone who enjoys leading people, solving problems, building systems, and creating warm, efficient, and welcoming service experiences. The Patron Services Manager plays an important role in supporting the day-to-day operation of box office, front of house, patron communications, and related service functions while working closely with staff across the organization.

What you\'ll do:

• Oversee patron services operations, including box office, front of house, and patron-facing communication
• Support, supervise, and help train patron services and front-of-house team members
• Help manage staffing coverage and operational readiness for performances, events, and daytime service needs
• Maintain high standards of customer service across phone, email, and in-person interactions
• Resolve patron concerns, ticketing issues, and service escalations with professionalism and good judgment
• Help maintain procedures, systems, and service standards that support consistency and efficiency
• Coordinate with internal teams to support productions, events, donor needs, and audience experience goals

We\'re looking for someone who:

• Has experience in patron services, box office, front of house, customer service, hospitality, arts administration, or a related leadership role
• Can lead with professionalism, warmth, and accountability
• Is highly organized and comfortable managing multiple priorities at once
• Communicates clearly and effectively with patrons, staff, and leadership
• Is comfortable using ticketing and administrative systems
• Brings strong judgment, responsiveness, and a solutions-oriented mindset
• Is available for a schedule that may include daytime, evening, weekend, and event-based work as needed

At New Village Arts, patron services is a central part of how we build relationships with our audience and community. If you are excited to lead a team, support excellent service, and help create a smooth and welcoming experience for our patrons, we\'d love to hear from you.