Patron Services Lead — Front of House & Guest Experience

New Village Arts Inc; Carlsbad (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

New Village Arts Inc is seeking a thoughtful, organized, and service-driven Patron Services Manager to lead our patron-facing operations and help ensure an excellent experience for every person who engages with our organization. This role is ideal for someone who enjoys leading people, solving problems, building systems, and creating warm, efficient, and welcoming service experiences.

The Patron Services Manager collaborates with staff across the organization to support day-to-day box office and

Qualifications

• Experience in patron services, box office, front of house, or related leadership roles.
• Strong professionalism, warmth, and accountability in service delivery.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Oversee patron services operations including box office and front-of-house.
• Support, supervise, and train patron services team members.
• Manage staffing coverage for performances, events, and daytime service.
• Maintain high standards of customer service across phone, email, and in-person interactions.
• Resolve patron concerns and ticketing issues with professionalism and good judgment.
• Help maintain procedures, systems, and service standards for consistency and efficiency.
• Coordinate with internal teams to support productions, donor needs, and audience experience goals.

Skills

Patron services

Customer service leadership

Organizational skills

Communication skills

Team supervision

Tools

Ticketing systems

Job description

New Village Arts Inc is seeking a thoughtful, organized, and service-driven Patron Services Manager to lead our patron-facing operations and help ensure an excellent experience for every person who engages with our organization. This role is ideal for someone who enjoys leading people, solving problems, building systems, and creating warm, efficient, and welcoming service experiences.

The Patron Services Manager collaborates with staff across the organization to support day-to-day box office and