Patron Services Associate

zhengzhou mct international co.,ltd; Missoula (MT); On-site; USD 19,286 - 30,307; Part time

Benefits offered by this job

Paid time off

Sick leave

Holiday pay

Employee discounts

Job summary

Missoula Children's Theatre is seeking a part-time Patron Services Associate to support our box office with ticketing, subscriptions, and visitor assistance. The role collaborates with marketing and operations to ensure smooth events and campaigns.

The position includes assembly of ticketing data, reconciling reports, and on-site guest support during performances, with a schedule of approximately 20 hours per week.

Qualifications

• Friendly, helpful personality and team player.
• Customer service experience is required.
• Excellent interpersonal and written/oral communication skills.
• Strong computer skills and basic tech literacy.

Responsibilities

• Support patrons, donors, volunteers, and guests at the box office.
• Use Patron Manager to allocate seating and process orders.
• Manage cash drawers and credit card transactions.
• Maintain ticketing reports and reconcile tickets with operations staff.
• Assist Front of House during performances.
• Assist in creating upcoming sales campaigns.
• Maintain CRM data and update show information on the website.
• Greet visitors and supervise volunteers as needed.
• Provide on-site support during marketing events and campaigns.

Skills

Friendly demeanor

Customer Service experience

Interpersonal communication

Computer skills

Job description

Missoula Children's Theatre is hiring a part time Patron Services Associate to join our team.

Job Summary

The Patron Services Associate supports the box office by assisting with ticketing, subscriptions, and support of all theatre visitors.

Essential Responsibilities of the Position

Patron Services

• Provide excellent support to patrons, donors, volunteers, and guests.
• Use the ticketing database (Patron Manager) to allocate seating and process orders.
• Manage cash drawers, including credit card and other transactions.
• Maintain all regularly scheduled ticketing, sales, and promotions tracking reports.
• Assist Front of House as needed during performances.
• Assist in creating upcoming sales campaigns.
• Assist with reconciling financial reports and ticketing transactions with the operations staff.
• Ensure that accurate ticketing information and box office policies are communicated correctly to patrons, guests, and visitors.
• Input data and maintain accurate files on ticketing database.
• Assist with supervision of volunteers as needed.
• Assist in maintaining organization and physical appearance of box office, lobby, and concessions areas.
• Assist with merchandise and inventory.
• Greet visitors and ensure that they follow sign-in procedures.
• Answer incoming calls and transfer them to the appropriate recipients.
• Assist with program registration as needed.

Marketing and Communications

• Assist with the creation and scheduling of social media posts across platforms (Facebook, Instagram, etc.), including event reminders, behind-the-scenes content, and patron highlights.
• Capture photos and video content during performances, rehearsals, or special events for marketing use.
• Support the marketing team in organizing and maintaining a content calendar.
• Help design basic graphics or captions for email and social content using templates provided by the marketing team.
• Update show information and events on the MCT website and community calendars.
• Maintain customer contact records in the CRM (Patron Manager), including patron notes, email list tagging, and accurate data entry.
• Collect email signups and support the distribution of e-newsletters or targeted campaigns.
• Report trends or questions from patrons that could inform future promotions or marketing decisions.
• Coordinate marketing collateral distribution (posters, flyers) to local businesses and community boards.
• Provide on‑site support during marketing events, press tours, or community appearances as needed.
• Assist with digital ad campaigns, including tracking performance, gathering assets, and updating copy as directed.

Minimum Qualifications

• Friendly, helpful personality and willingness to work as part of a team
• Customer Service experience
• Excellent interpersonal, written and oral communication skills.
• Excellent computer skills

Desired Qualifications

• Knowledge and/or interest of theater
• Experience working in ticketing software, specifically Patron Manager
• Experience working within streaming platform software e.g. ShowTix4U

Physical Requirements

• May be sitting at a desk for periods of time that could exceed 4 hours with intermittent breaks as needed
• May be requested to lift as much as 25 pounds.
• May be requested to drive a company vehicle.

Equipment Used

• Computer, telephone, copier, printer, fax machine, paper cutter, step ladder.

Schedule

This position is scheduled 20 hours per week. During our community show season, the schedule varies including days, evening and weekends. During off show weeks, the schedule is Mon‑Fri from 12pm to 5pm.

Benefits Available

• Paid time off
• Sick leave
• Holiday pay
• Employee discounts