Patron Services Associate

Orlando Shakes Theater, In Partnership with UCF; Orlando (FL); On-site; USD 19,286 - 26,174; Part time

Job summary

Orlando Shakespeare Theater is seeking a Patron Services Associate to support our 38th season. This part-time role, up to 25 hours weekly, combines box office and front-of-house responsibilities and offers a pay rate of $17/hour.

Shifts vary 8 AM–11 PM, including weekends, evenings, and holidays as needed, in Orlando, FL. The ideal candidate is customer-focused, detail-oriented, proactive, and thrives in a fast-paced arts environment.

Qualifications

• Professional attitude and appearance.
• Exceptional customer service skills.
• Professional phone etiquette.
• Strong verbal communication.
• Ability to accurately record information and generate reports.
• Ability to take directions and problem solve.

Responsibilities

• Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors.
• Disseminate event information across multiple platforms to patrons and staff.
• Process subscription and single ticket sales using Spektrix.
• Coordinate with departments to address patron needs.
• Produce performance reports and manage related data entry.
• Handle voicemail and inquiries via phone and email.
• Support morning performances and assist groups entering/exiting the theater.
• Coordinate with managers and education department on performance needs.

Skills

Customer service

Verbal communication

Phone etiquette

Data entry

Report generation

Teamwork

Spektrix

Volgistics

G Suite / MS Office

Tools

Spektrix

Volgistics

Job description

Position: Patron Services Associate

Status: Part Time

Reports To: Patron Services Manager & Asst. Patron Services Manager

Schedule: Varies by event; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed.

Hours: Up to 25 hours per week

Pay Rate: $17/hour

Orlando Shakespeare Theater is seeking enthusiastic and customer-focused Patron Services Associate to support our 38th season. This is a part-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests.

This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.

OVERALL JOB RESPONSIBILITIES

Box Office Duties:

• Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors
• Disseminate event information across multiple platforms to patrons and staff
• Process subscription and single ticket sales efficiently using Spektrix ticketing software
• Coordinate with various departments to address patron needs
• Conduct data entry and management tasks related to box office functions
• Manage voicemail and respond to inquiries via phone and email
• Work with management and team to complete various projects

Front of House Duties:

• Support morning student performances, matinee & evening performances on an as needed basis
• Assist groups & individuals with entering and exiting the theater
• Coordinate with the Patron Services Manager, Asst. Patron Services Manager, and education department regarding performance needs
• Work closely with stage management and production team before, during, and after performances regarding various start & end times and late patron seating
• Address ADA needs before, during, and after performances
• Accurately produce performance reports
• Monitor volunteer activities and perform necessary tasks as assigned by the volunteer coordinator

EXPERIENCE & SKILLS

• Have a professional attitude, appearance, and personality
• Exhibit exceptional customer service skills
• Professional phone etiquette
• Exceptional verbal communication
• Ability to properly record information and produce various reports
• Ability to take direction and problem solve
• Distribute Will Call tickets, reprint tickets, and assist guests as needed during performances
• Manage voicemail and respond to all inquiries over the phone and by email
• Be familiar with the season, theaters, and overall operations
• Experience in Spektrix or other box office/ticketing software (REQUIRED)
• Experience using Volgistics or other volunteer management software (PREFERRED)
• Be highly proficient in Google G-suite and Microsoft Office software

SCHEDULE:

• Schedule varies based on event scheduling
• Shifts range from 8 AM start time to 11 PM end time
• Weekends, evenings, and holidays may be required
• Performances for the upcoming season are scheduled August 2026 - May 2027
• This position is anticipated to work anywhere from 0 to 25 hours per week. Hours are not guaranteed every week, and they will be assigned as needed