Patron Services Lead: Box Office & Event Support

OPERA America, Inc.; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Atlanta Opera seeks a Patron Services Coordinator to support the Box Office Sales Manager in delivering outstanding customer service to all patrons. The role oversees ticketing operations, addresses patron inquiries, and assists with front-of-house activities during events.

The Patron Services Coordinator ensures a seamless and enjoyable experience for all visitors, contributing to the overall success and reputation of the Atlanta Opera.

Qualifications

• Experience in box office/ticketing and customer service preferred.
• Experience with Tessitura or other ticketing software preferred; proficiency in MS Office; Adobe Acrobat is a plus.
• Ability to work late evenings and weekends during opera season.
• Sit at a desk for extended periods; communicate effectively by phone and headset.
• Perform duties safely and in compliance with policies.

Responsibilities

• Handle ticketing operations including fulfillment of ticket orders, creating and maintaining patron accounts, handling inperson inquiries, will call, and ticketing troubleshooting.
• Promptly and courteously address patron ticketing problems and requests, in line with company policies.
• Manage ticketing issues during performances at the Mainstage Box Office, including sales, lost tickets, unsatisfactory seats, last-minute exchanges, and ticket donations.
• Assist front-of-house operations during events, including managing will-call tickets and supporting crowd management.
• Maintain a well-organized and efficient box office area, ensuring supplies are stocked and systems are operational.
• Process and distribute both physical and electronic tickets according to established procedures.
• Ensure compliance with data protection and privacy regulations in handling customer information.
• Complete special projects as assigned by the ADM.

Skills

Patience

Flexibility

Customer-friendly attitude

Customer management

Team collaboration

Tools

Tessitura

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Acrobat

Job description

The Atlanta Opera seeks a Patron Services Coordinator to support the Box Office Sales Manager in delivering outstanding customer service to all patrons. The role oversees ticketing operations, addresses patron inquiries, and assists with front-of-house activities during events.

The Patron Services Coordinator ensures a seamless and enjoyable experience for all visitors, contributing to the overall success and reputation of the Atlanta Opera.