Patron Experience & Box Office Coordinator

Musical America; Atlanta (GA); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Atlanta Opera is seeking a Patron Services Coordinator to support the Box Office Sales Manager by delivering outstanding customer service, managing ticketing operations, and addressing patron inquiries during performances and events.

You will process ticket orders, maintain patron accounts, assist front‑of‑house staff, ensure data privacy, and help run the box office smoothly during evenings and weekends throughout the opera season.

Competenze

• Bachelor's degree preferred.
• 2+ years in box office/ticketing and customer service preferred.
• Experience with Tessitura or similar ticketing software preferred; proficient in MS Office.
• Ability to quickly learn new software; flexible with schedules.

Mansioni

• Handle ticketing operations of the Box Office including fulfillment and will call.
• Promptly address patron ticketing problems and requests per company policy.
• Manage ticketing issues during performances, including exchanges and ticket donations.
• Assist front-of-house operations during events and crowd management.
• Maintain a well-organized box office area and ensure systems are operational.
• Process physical and electronic tickets according to procedures.
• Ensure compliance with data protection and privacy regulations.
• Complete special projects as assigned.

Conoscenze

Patience & customer-friendly attitude

Customer management

Organizational skills

Communication skills

Team collaboration

Formazione

Bachelor's degree preferred

Strumenti

Tessitura

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Acrobat

Descrizione del lavoro

Atlanta Opera is seeking a Patron Services Coordinator to support the Box Office Sales Manager by delivering outstanding customer service, managing ticketing operations, and addressing patron inquiries during performances and events.

You will process ticket orders, maintain patron accounts, assist front‑of‑house staff, ensure data privacy, and help run the box office smoothly during evenings and weekends throughout the opera season.