Patron Services Coordinator

Musical America; Atlanta (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Atlanta Opera is seeking a Patron Services Coordinator to support the Box Office Sales Manager by delivering outstanding customer service, managing ticketing operations, and addressing patron inquiries during performances and events.

You will process ticket orders, maintain patron accounts, assist front‑of‑house staff, ensure data privacy, and help run the box office smoothly during evenings and weekends throughout the opera season.

Qualifications

• Bachelor's degree preferred.
• 2+ years in box office/ticketing and customer service preferred.
• Experience with Tessitura or similar ticketing software preferred; proficient in MS Office.
• Ability to quickly learn new software; flexible with schedules.

Responsibilities

• Handle ticketing operations of the Box Office including fulfillment and will call.
• Promptly address patron ticketing problems and requests per company policy.
• Manage ticketing issues during performances, including exchanges and ticket donations.
• Assist front-of-house operations during events and crowd management.
• Maintain a well-organized box office area and ensure systems are operational.
• Process physical and electronic tickets according to procedures.
• Ensure compliance with data protection and privacy regulations.
• Complete special projects as assigned.

Skills

Patience & customer-friendly attitude

Customer management

Organizational skills

Communication skills

Team collaboration

Education

Bachelor's degree preferred

Tools

Tessitura

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe Acrobat

Job description

The Patron Services Coordinator supports the Box Office Sales Manager to deliver outstanding customer service to all patrons of the Atlanta Opera. This role involves managing ticketing operations, addressing patron inquiries and issues, and supporting front-of-house activities during events. The Patron Services Coordinator ensures a seamless and enjoyable experience for all visitors, contributing to the overall success and reputation of the Atlanta Opera.

Position responsibilities include, but are not limited to, the following duties, in addition to other duties as assigned.

• Handle ticketing operations of the Box Office including fulfillment of ticket orders, creating and maintaining patron accounts, handling in person inquiries, will call, and ticketing troubleshooting
• Promptly and courteously address patron ticketing problems and requests, in line with company policies.
• Manage ticketing issues during performances at the Mainstage Box Office, including sales, lost tickets, unsatisfactory seats, last-minute exchanges, and ticket donations.
• Assist front-of-house operations during events, including managing will-call tickets and supporting crowd management.
• Maintain a well-organized and efficient box office area, ensuring supplies are stocked and systems are operational.
• Process and distribute both physical and electronic tickets according to established procedures.
• Ensure compliance with data protection and privacy regulations in handling customer information.
• Complete special projects as assigned by the ADM.

COMPETENCIES & QUALIFICATIONS

• Patience, Flexibility, and Customer-Friendly Attitude: Demonstrates a calm and adaptable approach, ensuring a positive experience for all patrons.
• Customer Management: Effectively handles customer interactions, resolving issues promptly and courteously.
• Organizational Skills: Exhibits strong organizational abilities, maintaining an orderly and efficient box office environment.
• Communication Skills: Possesses excellent written and oral communication skills, facilitating clear and effective interactions with patrons and team members.
• Team Collaboration: Thrives in a fast-paced team environment, contributing to the collective success of the box office operations.

MINIMUM REQUIREMENTS

• Education: Bachelor’s degree preferred.
• Experience: Minimum of two (2) years in box office/ticketing and customer service preferred.
• Technical Skills: Experience with Tessitura or other ticketing software preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required. Adobe Acrobat experience is a plus. Ability to quickly learn new software programs.
• Work Schedule: Position requires late and irregular working hours, including evenings and weekends, particularly during the opera season. Availability for performance dates is essential.
• Physical Requirements: Ability to sit at a desk for extended periods (up to and over eight hours per day). Ability to communicate effectively using a phone and headset.
• Safety: Must perform the functions of the position in a safe manner.