Patron Experience Coordinator, Box Office Operations

The Atlanta Opera; Atlanta (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Atlanta Opera is seeking a Patron Services Coordinator to support the Box Office Sales Manager and deliver outstanding customer service to all patrons. This role involves managing ticketing operations, addressing patron inquiries and issues, and supporting front-of-house activities during events for a seamless experience.

The position emphasizes maintaining an organized box office, processing physical and electronic tickets, protecting customer data, and handling special projects as assigned

Qualifications

• Two years minimum box office/ticketing experience.
• Proficiency with Tessitura or similar ticketing software.
• Proficient in Word, Excel, and PowerPoint; Adobe Acrobat a plus.

Responsibilities

• Handle ticketing operations including fulfillment, will call, and troubleshooting.
• Address patron inquiries and issues promptly and courteously.
• Support box office during performances and assist front-of-house operations.
• Maintain organized box office area and ensure systems are operational.
• Process and distribute tickets per established procedures.
• Ensure data privacy and security when handling customer information.
• Complete special projects as assigned by the ADM.

Skills

Patience/Flexibility/Customer attitude

Customer Management

Organizational Skills

Communication Skills

Team Collaboration

Tools

Tessitura

Microsoft Office

Adobe Acrobat

Job description

The Atlanta Opera is seeking a Patron Services Coordinator to support the Box Office Sales Manager and deliver outstanding customer service to all patrons. This role involves managing ticketing operations, addressing patron inquiries and issues, and supporting front-of-house activities during events for a seamless experience.

The position emphasizes maintaining an organized box office, processing physical and electronic tickets, protecting customer data, and handling special projects as assigned