Patron Services & Circulation Clerk – Library

City of Oak Creek; Oak Creek (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Oak Creek's public library is seeking a Library Desk Clerk to provide customer service and support public services, with duties in circulation, reference and clerical tasks.

The role requires a high school diploma and several years of customer service experience; candidates should have strong communication skills and be comfortable helping patrons in person and via various channels. Shifts include multiple days and hours, with a focus on confidentiality and readers’ advisory.

Qualifications

• High school diploma or equivalent is required.
• Three or more years of customer service experience preferred.
• Strong customer service and communication skills required, preferably in a public library setting.
• Provide high quality customer service to patrons in a confidential manner via various communication methods, with a focus on circulation, technology and readers’ advisory.

Responsibilities

• Provide high quality customer service to patrons in a confidential manner via various communication methods.
• Perform functions related to the circulation of library materials such as check library materials in/out, library card registration, curbside service delivery, alphabetical and Dewey Decimal System sorting, collect fines and fees, and shelve library materials.
• Answer basic reference questions and refer more detailed inquiries to professional staff.
• Participate in the maintenance of the library collection and inventory such as making minor repairs to library materials and equipment and bringing non-working or poor condition items to the attention of appropriate staff.
• Receive and process all incoming/outgoing mail, parcels and shipments.
• Complete opening and closing procedures as directed.
• Plan, prioritize, and organize workloads and assignments.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

City of Oak Creek's public library is seeking a Library Desk Clerk to provide customer service and support public services, with duties in circulation, reference and clerical tasks.

The role requires a high school diploma and several years of customer service experience; candidates should have strong communication skills and be comfortable helping patrons in person and via various channels. Shifts include multiple days and hours, with a focus on confidentiality and readers’ advisory.