Access Services Clerk

Illinois; United States; Presencial; USD 22.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Aflac

EAP

Deferred compensation plan

Descripción de la vacante

Poplar Creek Public Library District in Cook County seeks a part-time Library Assistant to manage desk operations and assist patrons with registration, holds, fines, and account management. The role emphasizes strong customer service and teamwork in a public library environment.

Position requires a High School Diploma or GED, weekend and evening hours, and the ability to operate in a busy library setting. Compensation includes a defined hourly range and benefits listed in the posting.

Formación

• Strong customer service skills required.
• Familiarity with the Dewey Decimal System.
• Experience with automated systems.

Responsabilidades

• Performs the daily functions of the Check-out Desk.
• Warmly greets patrons at a key public desk within the library.
• Facilitates department functions including registration, management of patron accounts, fines and fees, holds, checking in/out, and services.
• Maintains a pleasant personality in dealing with all library visitors.
• Assists patrons and resolves patron disputes with good judgement.
• Supports with mending damaged materials and shelving as needed.

Conocimientos

Customer service

Dewey Decimal System familiarity

Automated systems familiarity

Educación

High School Diploma or GED

Descripción del empleo

REPORTS TO: Access Services Assistant Manager

CLASSIFICATION: Part-time; non-exempt; 15 - hours/week

FULL SALARY RANGE: $16.03/hr - $24.05/hr

HIRING SALARY RANGE: $16.03/hr - $20.04/hr

Our typical hiring practice is to hire candidates within the established hiring range; however, individual compensation decisions are based on factors such as experience, skills, education, internal equity, market conditions, and business needs.

Position Summary:

Position performs general desk procedures and deals directly with the library user. Strong customer service skills required. Assists in maintaining all department procedures and assists other staff as necessary with the special requirements of patrons/staff.

Job Duties:

• Performs the daily functions of the Check-out Desk.
• Warmly greets patrons at a key public desk within the library.
• To facilitate department functions including, but not limited to, registration, management of patron accounts, fines and fees, holds, checking in/out, and services.
• To maintain a pleasant personality in dealing with all persons who visit the Library.
• To assist patrons and exercise good judgement in resolving patron disputes including, but not limited to, customer service issues, fines, damaged/lost items, and card status.
• To pull a daily list of items as needed, that may require status changes.
• To process materials deliveries of Branch and other libraries’ items received.
• To assist with book drops, security targets, shelving, shifting, and triggered holds.
• To be aware of procedures and enhancements of the automated Circulation system.
• To understand and enforce the Library’s policies and procedures while safeguarding confidential and restricted information.
• To work collaboratively with other staff and attend staff, system, in-service meetings.
• Assist with mending damaged materials as needed.
• Continuous pursuit of learning new and better tools for doing the job well.
• Assist with DVD cleaning as needed.
• Sign patrons up for programs.
• Assist in shelving materials as needed.
• Check on the status of hold requests.
• Open and/or close the check-out desk as assigned.
• Other duties as assigned.

Minimum Qualifications:

Education: High School Diploma or GED

Experience:

Business training and/or some experience working with the public desirable. Familiarity with the Dewey Decimal System and familiarity or experience with automated systems. Experience in understanding and following written or verbal instructions.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job. Physical requirements include: speaking, hearing, vision and keyboarding ability sufficient to adequately perform the job, and the ability to push and pull book carts weighing up to 200 lbs. and lift and carry up to 20 lbs.

Job Requirements:

Work is performed in a typical library environment. Position will require weekends and evening work. Must have a valid driver’s license and proof of auto insurance or have the ability to arrange own transportation in order to work required schedule.

• Aflac
• EAP
• Deferred compensation plan

Schedule:

• Sundays: 12:00 p.m. - 5:00 p.m.
• Tuesdays: 4:00 p.m. - 9:00 p.m.

Schedules are subject to change depending upon the needs of the library.

Location

Poplar Creek Public Library District, Cook County