Library Desk Clerk

City of Oak Creek; Oak Creek (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Oak Creek's public library is seeking a Library Desk Clerk to provide customer service and support public services, with duties in circulation, reference and clerical tasks.

The role requires a high school diploma and several years of customer service experience; candidates should have strong communication skills and be comfortable helping patrons in person and via various channels. Shifts include multiple days and hours, with a focus on confidentiality and readers’ advisory.

Qualifications

• High school diploma or equivalent is required.
• Three or more years of customer service experience preferred.
• Strong customer service and communication skills required, preferably in a public library setting.
• Provide high quality customer service to patrons in a confidential manner via various communication methods, with a focus on circulation, technology and readers’ advisory.

Responsibilities

• Provide high quality customer service to patrons in a confidential manner via various communication methods.
• Perform functions related to the circulation of library materials such as check library materials in/out, library card registration, curbside service delivery, alphabetical and Dewey Decimal System sorting, collect fines and fees, and shelve library materials.
• Answer basic reference questions and refer more detailed inquiries to professional staff.
• Participate in the maintenance of the library collection and inventory such as making minor repairs to library materials and equipment and bringing non-working or poor condition items to the attention of appropriate staff.
• Receive and process all incoming/outgoing mail, parcels and shipments.
• Complete opening and closing procedures as directed.
• Plan, prioritize, and organize workloads and assignments.

Skills

Customer service

Communication skills

Education

High school diploma

Job description

Located along the western shore of Lake Michigan, Oak Creek is in the midst of a development boom and is one of the fastest growing cities in southeastern Wisconsin. In two decades, the City’s population grew over 25 percent, and substantial growth and development is projected into the future. Adding vibrancy and a sense of place to the community, the City’s Drexel Town Square features a modern mixed-use development anchored by a civic center plaza, City Hall, and Library facility. The City’s elected leadership strategically invests in Oak Creek’s future as demonstrated by projects already underway.

The Library Desk Clerk provides customer service to library patrons, performs clerical work relating to the public services, and assists in other support tasks as assigned. The work schedule for this position is: Monday – 8:30AM-5:00PM; Tuesday – 8:30AM-5:00PM; Wednesday: 4:15PM-8:15PM; Friday – 8:45AM-6:15PM; Saturday – 8:15AM-4:15PM (Friday and Saturday shifts alternate and are scheduled on a rotating basis). These hours may change to meet the needs of the library.Provide high quality customer service to patrons in a confidential manner via various communication methods, and a focus on circulation, technology and readers’ advisory.

Perform functions related to the circulation of library materials such as check library materials in/out, library card registration, curbside service delivery, alphabetical and Dewey Decimal System sorting, collect fines and fees, and shelve library materials.

Answer basic reference questions and refer more detailed inquires to professional staff.

Participate in the maintenance of the library collection and inventory such as making minor repairs to library materials and equipment and bringing non-working or poor condition items to the attention of appropriate staff.

Receive and process all incoming/outgoing mail, parcels and shipments.

Complete opening and closing procedures as directed.

Plan, prioritize, and organize workloads and assignments.

High school diploma or equivalent required.

Three (3) or more year’s customer service experience preferred.

Strong customer service and communication skills required, preferably in a public library setting

To view the complete job description for this position, please visit https://www.oakcreekwi.gov/government/departments/human-resources/job-descriptions