Customer-Focused Library Assistant (Part-Time)

Alsip-Merrionette Park Public Library District; New Lenox, Northern (IL, KY); Hybrid; USD 23,000 - 24,000; Part time

Benefits offered by this job

Salary range: $16.56 - $17.60 per hour

40 vacation hours annually

45 sick hours annually

Paid holidays

Additional paid leave time accrued at

Tuition assistance program

Employee Assistance Program (EAP)

Job summary

The New Lenox Public Library District is seeking a knowledgeable Patron Services Specialist to join the Circulation team. This part-time, non-exempt role handles check-in/check-out, assists patrons at the desk, and maintains accurate records in a fast-paced library environment.

Responsibilities include processing holds, collecting fines, guiding patrons through self-check and online accounts, and supporting shelving and preparation of materials.

Qualifications

• High school diploma or GED equivalent.
• Experience handling currency and ability to add, subtract, multiply and divide.
• One year customer service experience.
• Enthusiasm to create a friendly, courteous, pleasant first impression of library.
• Knowledge of the purposes and functions of libraries preferred.
• Comfortable handling multiple tasks and prioritizing workflows.
• Passion to work with the public in a positive manner.

Responsibilities

• Utilizing automated circulation system to perform full range of circulation procedures, including check in & check out of all materials
• Answering a variety of questions at the circulation desk
• Issuing patron cards, maintains files, and enters information into the database
• Placing holds for patrons and processes reserved materials upon arrival
• Inspecting materials for damage during checkouts and returns
• Collecting fines and fees from patrons
• Answering telephone to provide routine information and transfer calls to other departments; fax for patrons
• Carrying out procedures for notification of patrons for overdue materials
• Sorting checked in materials including borrowing and lending requests within system and shelves all types of library items
• Actively monitoring and restocks new book and A/V shelving
• Cleaning books as needed
• Assisting and instructing patrons with self-check, accessing their record online, paying fees online, and using the coin operated photocopier
• Ensuring accurate library shelving by shelf-reading and re-shelving materials
• Accepting and processing impact fees for newly built homes within library district
• Assisting with library program set up as necessary
• Attending library training and continuing education as needed
• Supporting patrons’ use of library services
• Performing other duties as required

Skills

Customer service

Cash handling

Multitasking

Communication

Attention to detail

Education

High school diploma or GED

Tools

Automated circulation system

Job description

The New Lenox Public Library District is seeking a knowledgeable Patron Services Specialist to join the Circulation team. This part-time, non-exempt role handles check-in/check-out, assists patrons at the desk, and maintains accurate records in a fast-paced library environment.

Responsibilities include processing holds, collecting fines, guiding patrons through self-check and online accounts, and supporting shelving and preparation of materials.