Library Patron Services Specialist

Ypsilanti District Library; Ypsilanti (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health/vision/dental insurance

Union bargaining unit (AFSCME)

Job summary

The Ypsilanti District Library is seeking a full-time Customer Service Clerk to assist library patrons with checkouts, payments, and card issuance, while guiding visitors through services and equipment usage.

Responsibilities include answering calls, processing holds, and handling cash with accuracy; prior library experience is preferred. This role requires a service-oriented demeanor and strong communication in a fast-paced setting.

Qualifications

• High school diploma.
• Pleasant, service-oriented demeanor.
• Familiarity with computers.
• Experience working with diverse populations.
• Excellent communication and interpersonal skills, including active listening.
• Ability to function professionally, work independently, and use good judgment.
• Ability to resolve issues with library patron accounts/behavior.
• Ability to enforce library policies equitably.
• Flexible and dependable.
• Good attention to detail.
• Enthusiastic, positive team player.
• Comfortable working in a fast-paced environment.
• Public library experience preferred.

Responsibilities

• Provide direct customer assistance to library patrons by checking materials in/out, collecting payments, issuing cards.
• Greet visitors, explain services and procedures, assist with self-check, printing, copying, scanning, faxing, and equipment use.
• Answer and direct incoming telephone calls.
• Process patron holds and interlibrary loan materials.
• Handle cash register transactions and deposits with accuracy.

Skills

Customer service

Communication

Interpersonal skills

Computers

Attention to detail

Team player

Public library exp

Education

High school diploma

Tools

Cash handling

POS systems

Library software

Job description

The Ypsilanti District Library is seeking a full-time Customer Service Clerk to assist library patrons with checkouts, payments, and card issuance, while guiding visitors through services and equipment usage.

Responsibilities include answering calls, processing holds, and handling cash with accuracy; prior library experience is preferred. This role requires a service-oriented demeanor and strong communication in a fast-paced setting.