Patron Services Center Manager: Box Office Lead

Houston Symphony Society; Houston (TX); On-site; USD 48,000 - 50,000; Full time

Job summary

Houston Symphony Society is seeking a Manager, Patron Services Center (PSC) to lead the Patron Services Center team in Houston, TX. This full-time role oversees daily PSC operations, trains staff in sales, customer service, and data standards, and coordinates with the telemarketing arm to ensure accurate orders and seating availability.

The ideal candidate has 2–3 years box office experience with strong communication, organization, and people skills, plus comfort with evening/weekend hours and

Qualifications

• 2–3 years box office experience with exceptional customer service.
• Proven record of excellent customer service and diplomacy with diverse patrons.
• Organized, enthusiastic self-starter with attention to detail, time management, and ability to multitask.
• Excellent written and verbal skills.
• Availability for evenings and weekends.
• Ability to lift up to 30 lbs.

Responsibilities

• Train PSC representatives in sales, customer service, and data standards; develop training materials; coach on cross-selling and donation asks; monitor performance.
• Oversee PSC daily operations: scheduling, web ticket exchanges, mail, will-call, batch printing, and phone handling.
• Maintain ticket policies and advise on changes as needed; liaison with outbound telemarketing; ensure order accuracy and seating availability.
• Manage guest service across in-person, phone, and email channels; resolve issues promptly and professionally.
• Monitor Tessitura patron accounts; merge records to reduce duplicates; update communications preferences.
• Assist the Director, PSC with sales incentives, subscription seating, patron retention, online orders, and staffing decisions.
• Manage PSC show-time duties and perform other duties as required.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Time management

Communication skills

Professional demeanor

Education

Bachelor's degree in marketing, advertising, PR, or music

Tools

Microsoft Excel

Tessitura CRM

CRM systems

Ticketing systems

Job description

Houston Symphony Society is seeking a Manager, Patron Services Center (PSC) to lead the Patron Services Center team in Houston, TX. This full-time role oversees daily PSC operations, trains staff in sales, customer service, and data standards, and coordinates with the telemarketing arm to ensure accurate orders and seating availability.

The ideal candidate has 2–3 years box office experience with strong communication, organization, and people skills, plus comfort with evening/weekend hours and