Patron Services Senior Representative

Houston Symphony Society; Houston (TX); On-site; USD 23,419 - 24,796; Part time

Job summary

The Houston Symphony Society is seeking a Patron Services Senior Representative based in Jones Hall, Houston, TX. This part-time role involves creating a positive customer experience while managing ticket orders and sales. Ideal candidates will have excellent communication skills and a passion for classical music.

Responsibilities include processing ticket orders, training new employees, and upholding the Symphony's customer service mission. Flexibility, a fun demeanor, and a strong service orientation are essential to create exceptional experiences for patrons.

Qualifications

• Experience in customer service and/or ticket office subscription sales techniques.
• Professional demeanor.
• Strong initiative and ability to work independently and as part of a team.
• Ability to work evenings and weekends, including some holidays.
• Knowledge of and interest in classical music preferred.

Responsibilities

• Uphold and embody the Symphony's customer service mission to create raving fans.
• Process subscription, single ticket orders, and exchanges.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Assist in creating training documents for new Patron Services employees.
• Perform additional duties as required by the Houston Symphony.

Skills

Customer service experience

Excellent communication skills

Proficiency in Microsoft

Flexibility and multi-tasking

Education

High School Diploma or equivalent

College degree preferred

Job description

Job Details

Job Location: Jones Hall - Houston, TX 77002

Position Type: Part Time

Salary Range: $17.00 - $18.00 Hourly

Job Category: Nonprofit - Social Services

Job Title: Patron Services Senior Representative

Department: Patron Services

Reports to: Sr. Manager, Patron Services

Status: Part-time, non-exempt

Principal Responsibilities

• Uphold and embody the Symphonys customer service mission to: create raving fans at every customer touch point through proactively offering superior service, personalized care and a positive experience that exceeds customer expectations.
• Process subscription, single ticket orders, and exchanges.
• Ensure completion of all transactions up to and including subscription sales, information screens, and mailing of tickets in an accurate manner.
• Engage successfully in cross-selling, up-selling, and donation asks.
• Assist Sr. Manager with creating a new V11 Tessitura training document.
• Assist Assistant Manager with training and testing new Patron Services employees.
• Promote and Track Patron Services Incentive contests.
• Concert duty as scheduled.
• Perform additional duties as required by the Houston Symphony.

Qualifications

• Experience in customer service and/or ticket office subscription sales techniques.
• Excellent communication skills.
• High School Diploma or equivalent, college degree preferred.
• Professional demeanor.
• Proficient in Microsoft.
• Strong initiative and ability to work independently and as part of a team.
• Flexibility and the ability to multi-task.
• Ability to work evening and weekends, including some holidays.
• Knowledge of and interest in classical music preferred.