Patron Services Representative

The-Cincinnati-Symphony-Orchestra; Cincinnati (OH); On-site; USD 21,000 - 29,000; Part time

Job summary

The Cincinnati Symphony Orchestra is seeking a Part-Time Patron Service Representative (PSR) to be a friendly, professional first point of contact for patrons attending concerts and events. You will demonstrate our guest service model with attention to detail in a fast-paced setting and a love of classical music.

Responsibilities include answering questions, processing tickets, suggesting add-ons, and collaborating with the box office team.

Qualifications

• Box office/sales experience is required.
• Excellent computer skills are essential.
• Clear, professional communication is expected.
• Willingness to learn and adapt to new tasks.
• Familiarity with classical music is preferred.
• Ability to multitask and stay calm under pressure.
• Flexible scheduling and ample availability are required.

Responsibilities

• Exemplify and promote the CSO guest service model.
• Engage patrons in person, over the phone, and at concerts with superior service.
• Learn and manage information about concerts, events and promotions to assist patrons.
• Communicate issues promptly while maintaining quality and accuracy.
• Support ticket sales and donations by suggesting add-ons with purchases.
• Collaborate with box office leadership on skill development.
• Assist other departments with projects as needed.
• Support CSO’s vision to be the most relevant orchestra in America.

Skills

Box office experience

Excellent computer skills

Clear communication

Flexibility/willingness to learn

Familiarity with classical music

Multitasking under pressure

Scheduling flexibility

Job description

Description

Reporting to the Box Office Manager and Assistant Box Office Manager, the Part-Time Patron Service Representative (PSR) serves as one of the first points of engagement with our patrons. Successful candidates are professional and personable individuals who show great attention to detail in a fast-paced environment, an interest in classical music, and a commitment to outstanding service to our guests and colleagues.

Duties and Responsibilities:

• Exemplify and promote the CSO guest service model.
• Engage patrons in person, over the phone, and at concerts with superior service.
• Learn, retain and manage a great deal of information about concerts, events and promotions in order to best answer patrons’ questions pleasantly, confidently, and efficiently.
• Communicate and troubleshoot issues in a prompt manner while maintaining high standards of quality and accuracy.
• Help increase patron engagement, ticket sales and donations by suggesting additional ticket purchases and/or adding on donations with purchase.
• Work with Assistant Box Office Managers, Lead PSRs and other managers on continual skill development.
• Assist other departments with projects.
• Support organization’s vision to be the most relevant orchestra in America.
• Other duties as required.

Requirements

• Box office/sales experience.
• Excellent computer skills.
• Clear communication skills.
• Flexibility and willingness to continually learn new things.
• Familiarity with classical music.
• Ability to multitask and remain calm under pressure.
• Flexibility with scheduling and ample availability.

Scheduling:

Shifts are approximately 4 hours long between the hours of 10:00 am - 5:00 pm Monday through Friday and 10:00 am - 2:00 pm on Saturday. In addition, weekly concert shifts are required and may occur at the following times:

• On Friday morning concerts (9:00 am through intermission).
• Friday and Saturday evening concerts (approximately 5:45 pm through intermission).
• Sunday matinees and evenings (11:45am through intermission or 4:45pm through intermission).
• Patron Service Representatives are required to work a minimum of 2-3 shifts per week and 1-2 weekend events per week for a total of 12 to 20 hours per week.