Patron Care Specialist, Ballet Box Office

Houston Ballet Company; Houston (TX); On-site; USD 17,000 - 24,000; Part time

Job summary

Houston Ballet is seeking a part-time Customer Service Representative to join our box office team. You will process ticket orders by phone, email, and in person, explain seating and pricing, and support Will Call and mail/box-office workflows.

You’ll work evenings and weekend performances, balance cash and card transactions in Tessitura, and assist with special projects for the marketing team while providing outstanding patron service.

Qualifications

• HS Diploma required.
• Proficient PC skills including email, data entry, word processing and spreadsheet usage.
• Excellent written and verbal communication.
• Ability to work evenings and weekends during performances.

Responsibilities

• Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.
• Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.
• Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons.
• Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet.
• Package tickets for mailing or Will Call.
• Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance.
• Work in multiple box office venues and ability to work independently.
• Balance end-of-day batch summary balances with Tessitura (credit cards, cash, checks).
• Assist box office managers and marketing department staff on special projects.

Skills

Customer service

Communication

Organization

Time management

Cash handling

Education

HS Diploma

Tools

Tessitura

Job description

Houston Ballet is seeking a part-time Customer Service Representative to join our box office team. You will process ticket orders by phone, email, and in person, explain seating and pricing, and support Will Call and mail/box-office workflows.

You’ll work evenings and weekend performances, balance cash and card transactions in Tessitura, and assist with special projects for the marketing team while providing outstanding patron service.