Patron Services Associate - Dress Circle Lounge

The Metropolitan Opera; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

The Metropolitan Opera is seeking a Membership Associate for the Dress Circle Lounge to greet Met Members and Patrons, assist with membership questions, and process new and renewed gifts during performances.

You will check membership cards at the door, collect guest cards to support lead collection, and provide brochures and calendars as needed. Strong customer-service experience is essential for this on-site role.

Qualifications

• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency with email, Microsoft applications and ability to use database for look-up.

Responsibilities

• Greet Met Members and Patrons and ensure quality of amenities/services provided in room for every Met Opera Performance.
• Check or scan membership cards of all individuals entering the Dress Circle Lounge (each membership card admits 2).
• Collect Dress Circle Lounge guest cards (encourage guests to complete reverse side to support lead collection).
• Assist Met Members and Patrons with renewing memberships or with other membership issues as needed.
• Provide guests with Met Membership brochures and ticket calendars as needed.
• Report back to Patron/Met Membership staff regarding customer service issues and special requests.
• Additional clerical duties occasionally during shift.

Skills

Customer service

Professional demeanor

Email & MS Office

Tools

MS Office

Database lookup

Job description

The Metropolitan Opera is seeking a Membership Associate for the Dress Circle Lounge to greet Met Members and Patrons, assist with membership questions, and process new and renewed gifts during performances.

You will check membership cards at the door, collect guest cards to support lead collection, and provide brochures and calendars as needed. Strong customer-service experience is essential for this on-site role.