Patron Experience & Ticketing Specialist

Carnegie Hall Corporation; Northern, New York (KY, NY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Carnegie Hall Corporation is seeking a Customer Relations Representative to join its Ticketing Services team. You will support patrons across phone, live chat, and online channels, delivering high quality service in a fast paced environment.

The role focuses on ticket sales, exchanges, donations, registrations, and general inquiries. The position requires strong customer service skills, clear communication, and the ability to multitask.

Qualifications

• Must have strong customer service and interpersonal skills.
• Ability to communicate clearly and professionally across multiple channels.
• Comfortable multitasking in a fast paced, high volume environment.
• Capable of working independently and as part of a team.

Responsibilities

• Provide customer support across phone, live chat, and digital channels in an omni channel contact center environment.
• Process single ticket sales, subscription series sales, and subscription exchanges.
• Assist with contributions, ticket donations, and related transactions.
• Support workshop and rehearsal registrations and general event inquiries.
• Handle ticket reissuing, refunds, and order adjustments.
• Guide patrons through website navigation and provide support for chatbot and self service tools.
• Respond to inquiries regarding performances, policies, and general Carnegie Hall information.
• Complete administrative support tasks as needed.

Skills

Strong customer service

Multi-channel communication

Problem solving

Team collaboration

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Carnegie Hall Corporation is seeking a Customer Relations Representative to join its Ticketing Services team. You will support patrons across phone, live chat, and online channels, delivering high quality service in a fast paced environment.

The role focuses on ticket sales, exchanges, donations, registrations, and general inquiries. The position requires strong customer service skills, clear communication, and the ability to multitask.