Customer Relations Representative

Carnegie Hall Corporation; Northern, New York (KY, NY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Carnegie Hall Corporation is seeking a Customer Relations Representative to join its Ticketing Services team. You will support patrons across phone, live chat, and online channels, delivering high quality service in a fast paced environment.

The role focuses on ticket sales, exchanges, donations, registrations, and general inquiries. The position requires strong customer service skills, clear communication, and the ability to multitask.

Qualifications

• Must have strong customer service and interpersonal skills.
• Ability to communicate clearly and professionally across multiple channels.
• Comfortable multitasking in a fast paced, high volume environment.
• Capable of working independently and as part of a team.

Responsibilities

• Provide customer support across phone, live chat, and digital channels in an omni channel contact center environment.
• Process single ticket sales, subscription series sales, and subscription exchanges.
• Assist with contributions, ticket donations, and related transactions.
• Support workshop and rehearsal registrations and general event inquiries.
• Handle ticket reissuing, refunds, and order adjustments.
• Guide patrons through website navigation and provide support for chatbot and self service tools.
• Respond to inquiries regarding performances, policies, and general Carnegie Hall information.
• Complete administrative support tasks as needed.

Skills

Strong customer service

Multi-channel communication

Problem solving

Team collaboration

Attention to detail

Microsoft Office

Tools

Microsoft Office

Job description

Department: Ticketing Services
Title of Position: Customer Relations Representative
Reports to Position: Associate Director, Customer Relations

Overview:
The Customer Relations Representative is a member of Carnegie Hall’s Ticketing Services team, supporting an omni channel contact center. Representatives assist patrons across multiple platforms including phone, live chat, and online channels, delivering high quality service and accurate information in a fast paced environment.

Required schedule for this position is Friday–Tuesday, 11:00 AM–7:00 PM.

Key Responsibilities

• Provide customer support across phone, live chat, and digital channels in an omni channel contact center environment
• Process single ticket sales, subscription series sales, and subscription exchanges
• Assist with contributions, ticket donations, and related transactions
• Support workshop and rehearsal registrations and general event inquiries
• Handle ticket reissuing, refunds, and order adjustments
• Guide patrons through website navigation and provide support for chatbot and self service tools
• Respond to inquiries regarding performances, policies, and general Carnegie Hall information
• Complete administrative support tasks as needed

Skills and Qualifications

• Strong customer service and interpersonal skills
• Ability to communicate clearly and professionally across multiple channels
• Comfortable multitasking in a fast paced, high volume environment
• Ability to work both independently and as part of a team
• Computer literacy required; proficiency with Microsoft Office preferred
• Familiarity with performing arts and classical music is a plus
• Strong attention to detail and ability to manage a wide range of responsibilities