Patron Relations & Subscriptions Specialist (Hybrid)

Pittsburgh Symphony, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Paid time off

Retirement match

Job summary

The Pittsburgh Symphony Orchestra seeks a Patron Services Representative to support the Marketing Department by cultivating relationships with Subscribers to drive sales and donations.

Responsibilities include renewing subscriptions, soliciting donations, managing ticketing for patrons, and delivering personalized concierge service while collaborating with the Patron Services team; hours include nights and weekends as needed in a hybrid environment at Heinz Hall.

Qualifications

• Experience in Customer Service, Fundraising, or Sales required.
• Excellent written, oral, and interpersonal communication skills.
• Comfortable speaking and interacting on a telephone.
• Strong computer skills, working knowledge of Microsoft Office.
• High level of organization, professionalism, and attention to detail.
• Must be able to function as part of a team.
• Ability to problem-solve non-routine situations independently.
• Must be able to use discretion when handling patron information.
• Ability to work irregular hours, including nights and weekends as necessary.

Responsibilities

• Active renewals and subscription increases via calls, email, web, and in-person.
• Renew and solicit donations as an add-on to subscription calls.
• Establish, cultivate, and promote relationships with designated PSO patrons.
• Facilitate ticketing needs for subscribers and donors.
• Provide outstanding personal concierge service for Patrons.
• Collaborate with the Patron Services team to achieve goals.
• Process tickets and donations; input information into Tessitura as needed.
• Attend department or committee meetings, receptions, and events as necessary.
• All other duties as assigned.

Skills

Customer Service

Fundraising

Sales

Communication

Phone skills

Microsoft Office

Teamwork

Problem solving

Discretion

Attention to detail

Organization

Tools

Tessitura

Job description

The Pittsburgh Symphony Orchestra seeks a Patron Services Representative to support the Marketing Department by cultivating relationships with Subscribers to drive sales and donations.

Responsibilities include renewing subscriptions, soliciting donations, managing ticketing for patrons, and delivering personalized concierge service while collaborating with the Patron Services team; hours include nights and weekends as needed in a hybrid environment at Heinz Hall.