Patron Services Specialist: Tickets & Customer Experience

The Phoenix Symphony; Phoenix (AZ); On-site; USD 17,047 - 24,280; Part time

Job summary

An iconic cultural institution in Phoenix seeks a Patron Services Representative to support ticket sales and provide excellent customer service. The role involves processing sales across various platforms, maintaining databases, and offering performance information to patrons. Candidates should have strong communication skills, a high school diploma, and proficiency in Microsoft Office. Experience in ticketing is preferred but not mandatory, with a compensation of $15.00 per hour. Join us in enhancing the patron experience.

Qualifications

• Basic knowledge of customer service practices.
• Ability to make good judgments.
• Skills to communicate with patrons professionally.
• Ability to organize data with attention to detail.
• Basic math knowledge.

Responsibilities

• Process telephone and mail-in ticket sales.
• Provide performance information to patrons.
• Process online ticket orders.
• Maintain the patron database.
• Prepare ticket mailings for sales.

Skills

Customer service practices

Judgment skills

Professional communication

Organizational skills

Basic math knowledge

Education

High school diploma

Some college course work

Tools

Microsoft Office Word

Microsoft Excel

Tessitura ticketing software

Job description

An iconic cultural institution in Phoenix seeks a Patron Services Representative to support ticket sales and provide excellent customer service. The role involves processing sales across various platforms, maintaining databases, and offering performance information to patrons. Candidates should have strong communication skills, a high school diploma, and proficiency in Microsoft Office. Experience in ticketing is preferred but not mandatory, with a compensation of $15.00 per hour. Join us in enhancing the patron experience.