Box Office & Guest Experience Manager

Horace Bushnell Memorial Hall; Hartford (CT); On-site; USD 53,000 - 55,000; Full time

Job summary

Horace Bushnell Memorial Hall in Hartford, CT is seeking a Box Office Associate to provide outstanding customer service, handle ticket orders, and support operations across in-person and phone sales. You will use Salesforce and our ticketing system to assist patrons, process payments, and maintain accurate records while ensuring friendly, professional interactions during busy show nights.

This role requires multitasking, a calm demeanor, and the ability to communicate policies clearly while

Qualifications

• High school graduate or equivalent with at least 2 years’ box office and customer service experience.
• Ability to multitask with multiple priorities.
• Ability to remain calm in stressful situations when interacting with patrons, donors, and co-workers.
• Team player with collaboration, interpersonal communication, flexibility and problem-solving skills.

Responsibilities

• Handle financial responsibilities, deposits, end-of-day reports, credit card settlements and show settlements.
• Communicate and model exceptional customer service attitude to staff.
• Support off-site/remote ticketing ventures such as consignment ticketing with local arts organizations.
• Manage internet communications and customer relations via Bushnell website.
• Coordinate ticketing for interpreted performances with Front of House staff.
• Use the ticketing software program to help patrons with choosing seating locations and purchasing tickets.
• Provide welcoming, accurate and timely service to customers attending performances or requesting ticket information.
• Maintain a high level of customer service, including during stressful situations, such as when dealing with many customers and handling complex customer service situations.
• Deal with a variety of payment methods including cash, checks, credit cards and gift certificates.
• Input and maintain patron information in ticketing system and Salesforce
• Develop and maintain relationships with patrons, staff, and vendors to provide a personalized experience.
• Promote and sell various benefits, offerings, and services.
• Consistently and continuously identify and implement AI tools and emerging technologies that streamline workflows.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Salesforce

Ticketing software

Job description

Horace Bushnell Memorial Hall in Hartford, CT is seeking a Box Office Associate to provide outstanding customer service, handle ticket orders, and support operations across in-person and phone sales. You will use Salesforce and our ticketing system to assist patrons, process payments, and maintain accurate records while ensuring friendly, professional interactions during busy show nights.

This role requires multitasking, a calm demeanor, and the ability to communicate policies clearly while