Part-time Customer Service Representative

Houston Ballet Company; Houston (TX); On-site; USD 17,000 - 24,000; Part time

Job summary

Houston Ballet is seeking a part-time Customer Service Representative to join our box office team. You will process ticket orders by phone, email, and in person, explain seating and pricing, and support Will Call and mail/box-office workflows.

You’ll work evenings and weekend performances, balance cash and card transactions in Tessitura, and assist with special projects for the marketing team while providing outstanding patron service.

Qualifications

• HS Diploma required.
• Proficient PC skills including email, data entry, word processing and spreadsheet usage.
• Excellent written and verbal communication.
• Ability to work evenings and weekends during performances.

Responsibilities

• Take and fill ticket orders for individual ticket purchases over the telephone and at the box office window.
• Explain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.
• Understand and have knowledge of various subscription packages to explain options and fill orders for interested patrons.
• Answer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston Ballet.
• Package tickets for mailing or Will Call.
• Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance.
• Work in multiple box office venues and ability to work independently.
• Balance end-of-day batch summary balances with Tessitura (credit cards, cash, checks).
• Assist box office managers and marketing department staff on special projects.

Skills

Customer service

Communication

Organization

Time management

Cash handling

Education

HS Diploma

Tools

Tessitura

Job description

Come work with us at Houston Ballet!Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger. Your Passion. Our Stage.Visit: www.houstonballet.org for more information.* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply.Summary:Join our Customer Service Representative (CSR) team and help deliver excellent customer care to our amazing patrons. CSRs process single ticket sales and subscription orders over the phone, email, and in person at the theater. CSRs will work performances evenings and weekends distributing will call, walk up sales, and assisting patrons at the window. CSRS will continuously expand product knowledge to ensure accurate information, resolve customer questions, and deliver a high level of service.Our part-time Customer Service Representative positions pay rate is $15 per hourEssential Duties and Responsibilities:Include the following. Other duties may be assigned;Take and fill ticket orders for individual ticket purchases over the telephone and at the box office windowExplain seating, prices, fees and sections of multiple venues as well as parking options and directions to each.Understand and have knowledge of various subscription packages to explain options and fill orders for interested patronsAnswer specific questions from patrons about story lines of each ballet, composers, dancers, and general questions about Houston BalletPackage tickets for mailing (sealed and stamped with appropriate postage) or Will Call (file, alphabetically, each ticket order within appropriate date and performance time)Work scheduled evening and matinee performances in the box office when Houston Ballet is in performance in such capacities as selling tickets, working the Will Call windows or answering the phonesWork in multiple box office venues and ability to work independentlyAssume responsibility for a $150 cash drawer when working in a box office window.Process each ticket order through TessituraProvide to management an end-of-day printed detail batch summary developed from Tessitura that balances credit cards, cash, and check transactionsParticipate in on-going training with regard to customer service, Tessitura features, and ballet subject-matter contentAssist box office managers and marketing department staff as needed in providing assistance for special projects in either the Houston Ballets Center for Dance or in the box officeQualifications:HS Diploma required.Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.Competencies:Organization/Planning Develops clearly defined, realistic, measurable objectives that are consistent with the companys objectives. Organizes personal workload and sets priorities; Uses time efficiently. Meets deadlines consistently.Job Knowledge Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or certification requirementsCommunication Communicates effectively in writing and verbally; expresses complex ideas in simple terms. Clearly and concisely expresses in individual or group situations. Comprehends and processes information and responds to communication from others. Communicates, empathizes, uses diplomacy, influences, and gains cooperation. Interacts effectively across functions and levels of the company.Flexibility/Adaptability Admits and corrects mistakes; ensures the integrity of work. Accept constructive criticism and responsibility for positive outcomes. Effectively responds to change. Adjusts to and accepts changes in direction and priorities. Sees changes in the business or work environment, understands implications and adjusts priorities as needed on short notice.Work Environment:Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.Moderate noise (examples: business office with computers and printers, light traffic)Work at special events including Theater District Open House and others that may ariseWork a pre-arranged schedule that coincides with Box Office hours: (Monday through Friday from 8:45 am to 5:00 pm). When Houston Ballet is in performance (extended hours Monday through Sunday)Inclusion, Diversity, Equity and Access StatementHouston Ballet is dedicated to creating meaningful change by cultivating a space that honors what is unique in all of us. Inclusion, Diversity, Equity, and Access (IDEA) are instrumental in the fulfillment of our mission and values. We recognize our responsibility to be an inclusive and open organization for students, artists, staff, trustees, and volunteers of all backgrounds.We are an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us, together we are Houston Ballet.Core ValuesOur shared values are essential to our success as a world-class ballet company and academy. These values guide our decisions and behaviors and shape our culture.EXCELLENCE: We are passionate about results. Our programs are recognized and awarded for excellence. We are committed to delivering quality programs at the highest standard. Work in all departments matches the caliber of the programming on stage.ENGAGED: We are proud to be a part of a company that produces art and trains artists. We attend performances and are tremendous advocates for the education and community engagement programs we offer. We are all in and well-versed in the mission of Houston Ballet.DRIVEN: We are driven to take goals and run with them. We are excited to deliver results beyond expectations. We are accountable for our actions and work. We reinvent Standard Operations Procedures, leaving our jobs better than we found them. Much of our work product becomes the standard for individuals who will fill our roles in the years to come.COLLABORATIVE: We unite around Houston Ballets mission and support each other in reaching goals. We share information widely and generously and treat our team members, customers, and patrons with respect and sensitivity. We embrace inclusion, diversity, equity, and access. We recognize our responsibility to be an open, welcoming, and anti-racist organization where students, artists, staff, trustees, and volunteers of all backgrounds collaboratively learn, work and serve. We nurture the growth and understanding of how each of us fits into the larger picture and we celebrate organizational achievements.PATRON-CENTERED: Our patrons (subscribers/supporters/donors/stakeholders) are at the center of all we do and are at the top of our minds in our decisions and actions. Our patrons are delighted by the excellent customer service they receive at every interaction at Houston Ballet.