Patron Associate / Dress Circle Lounge

The-Metropolitan-Opera; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

The Metropolitan Opera seeks a Membership Associate for the Dress Circle Lounge to warmly greet Met Members and Patrons, verify membership cards, and ensure guests enjoy the lounge amenities during each performance.

You will assist with renewals, distribute brochures and calendars, collect guest cards for lead generation, and coordinate with Patron/Met Membership staff to address service requests; occasional clerical duties included.

Qualifications

• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency with email, Microsoft applications and ability to use database for look-up.

Responsibilities

• Greet members and ensure quality of amenities in Dress Circle Lounge for each performance.
• Check or scan membership cards at entry (each card admits 2).
• Collect Dress Circle Lounge guest cards for lead collection.
• Assist members with renewals or other membership issues.
• Provide Met Membership brochures and ticket calendars to guests.
• Report customer service issues to Patron/Met Membership staff and address special requests.
• Occasionally perform additional clerical duties during shift.

Skills

Customer service

Professional demeanor

Microsoft Office

Email proficiency

Database lookup

Tools

Database lookup

Job description

The Membership Associate/Dress Circle Lounge is responsible for greeting Met Members and Patrons, checking membership cards at the door of the Dress Circle Lounge, assisting members with membership and customer service inquiries and accepting new and renewed membership gifts.

Primary Responsibilities

• Greet Met Members and Patrons and ensure quality of amenities/services provided in room for every Met Opera Performance
• Check or scan membership cards of all individuals entering the Dress Circle Lounge (each membership card admits 2)
• Collect Dress Circle Lounge guest cards (encourage guests to complete reverse side to support lead collection)
• Assist Met Members and Patrons with renewing memberships or with other membership issues as needed
• Provide guests with Met Membership brochures and ticket calendars as needed
• Report back to Patron/Met Membership staff regarding customer service issues and special requests.
• Additional clerical duties occasionally during shift.

Skills and Qualifications

• Experience working with the public.
• Pleasant and professional demeanor.
• Proficiency with email, Microsoft applications and ability to use database for look-up.

Physical Demands

• Ability to stand for long periods of time.
• Ability to read and recognize various membership cards and use scanner
• Ability to assist members as needed, calling upon house management, security staff and health unit as necessary.

$21.50 - $21.59 an hour

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.