Patrol / Control Desk Officer – Fremont

Prosegur Security USA, Inc; Fremont (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Client-Funded Paid Vacation

Free Onsite Gym Membership

Account-Exclusive Health Package

Weekly Pay

Corporate Discounts

Job summary

Prosegur Security USA, Inc. is seeking a Patrol / Control Desk Officer for a premier corporate campus in Fremont, CA. This hybrid, full-time role balances on-foot security patrols with remote monitoring at the Control Desk, including CCTV, alarms, and access control.

The successful candidate will hold a valid California Security Guard License, have at least 1 year of security experience, and demonstrate strong communication. Shift: Friday 3pm-11pm and Saturday–Tuesday 11pm-7am.

Qualifications

• Valid California Security Guard License (Required).
• High school diploma or GED equivalent.
• Minimum 1 year of contract security experience.
• Tech-savvy with Lenel 9000, camera VMS, and alarm monitoring panels.
• Dispatch, SOC, or Control Desk experience strongly preferred.
• Strong written/verbal communication; comfortable answering phones and managing multi-channel radio traffic.
• Physically able to conduct extended indoor/outdoor patrols in various weather conditions.
• Strict adherence to grooming and uniform standards (shirts tucked, neat presentation).

Responsibilities

• Monitor multi-screen CCTV and Lenel 9000 access control in real time.
• Process access permissions and badge activity.
• Answer calls and dispatch patrols and field personnel accordingly.
• Conduct interior and exterior patrols to identify hazards and policy violations.
• Initiate emergency escalation procedures and generate incident reports.
• Enforce site rules and assist visitors and staff with professionalism.

Skills

Communication

Dispatch

Patrol

Grooming

Education

High School Diploma or GED

California Security Guard License

Tools

Lenel 9000

Camera VMS

Alarm monitoring panels

Job description

Patrol / Control Desk Officer – Fremont Full-Time | $25.18/hour

Job Overview

Prosegur Security is hiring a hybrid Patrol / Control Desk Officer for a premier corporate campus in Fremont, CA. This dual-function role splits time between active physical foot patrols and managing the campus Control Desk—monitoring CCTV, managing automated alarms, handling post dispatching, and controlling access systems.

Shift Schedule

• Friday (3pm-11pm) & Saturday – Tuesday (11pm-7am)

Key Responsibilities & Operational Duties

• Control Desk Operations: Monitor multi-screen CCTV camera systems, respond to alarm panels, and operate the Lenel 9000 access control system in real time.
• Access & Badge Management: Process access permissions, manage badge activity, and process electronic access requests.
• Dispatch & Communications: Answer incoming calls from interior guard posts, site employees, and clients; dispatch patrol officers and field personnel accordingly.
• Active Physical Patrols: Conduct thorough interior and exterior foot patrols across campus facilities to identify safety hazards, security breaches, and policy violations.
• Incident Escalation & Reporting: Initiate formal emergency escalation procedures, notify site leadership during critical events, and generate detailed electronic incident reports.
• Customer Service: Maintain a professional, approachable demeanor while enforcing site security rules and assisting visitors and staff.

Exclusive Site Perks

• Client-Funded Paid Vacation: PTO funded directly by the client account.
• Free Onsite Gym Membership: Full access to a spacious fitness center with cardio gear, free weights, yoga studio, and CrossFit rigs.
• Account-Exclusive Health Package: Special medical and wellness coverage options tailored to this account.
• Weekly Pay & Advancement: Reliable weekly payouts with site priority for internal promotions.
• Corporate Discounts: Savings on travel, theme parks, and shopping via Working Advantage.

Qualifications & Critical Skill Sets

• Valid California Security Guard License (Required).
• High school diploma or GED equivalent.
• Minimum 1 year of contract security experience.
• Tech-savvy with a strong willingness to learn and operate complex security platforms (Lenel 9000, camera VMS, and alarm monitoring panels).
• Dispatch, SOC, or Control Desk experience strongly preferred.
• Strong written/verbal communication skills; comfortable answering phones and managing multi-channel radio traffic.
• Physically able to conduct extended indoor/outdoor foot patrols in various weather conditions.
• Strict adherence to professional grooming and uniform standards (shirts tucked, neat presentation at all times).

Additional Benefits & Pre-Employment:

Medical, Dental, Vision, 401(k), Disability, Paid Sick Days, and Daily Pay choices. Pre-employment criminal background check and drug screen required.

CA PPO 120931