Corporate Security & Reception Flex Officer

Creative Security Company; Menlo Park (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Creative Security Company is seeking adaptable Flex Security Officers to support elite corporate client accounts within the San Jose area and a 30-mile radius. The role emphasizes access control, patrol, and emergency response across multiple high-profile sites, maintaining a professional demeanor and strong customer service.

You will monitor CCTV and post orders, log detailed reports, and coordinate with emergency services during incidents.

Qualifications

• Minimum two (2) years of progressive physical security or corporate access control experience.
• Excellent verbal and written communication skills for interactions with executives, employees, visitors, and vendors.
• Flexibility to adapt to changing shift schedules and post assignments.

Responsibilities

• Serve as primary contact at lobby desks and entrance points, delivering professional customer service.
• Verify visitor credentials, issue guest badges, and manage check-in/check-out procedures.
• Monitor security cameras and post orders across multiple sites; conduct patrols of interior/exterior areas.
• Generate detailed daily activity reports and incident documentation; assist with investigations.

Skills

Customer service

Access control

Emergency response

Tools

Genetec

Job description

Description

Location: San Jose & 30 Mile Radius

Position Type: Flex Security Day (7 AM - 3:30 PM) & Swing (3 PM - 11:30 PM)

Compensation: $25.00/Hour - $35.00/Hour

Pay Rate Breakdown:

• Base Rate: $25.00 per hour
• Water District Sites (San Jose, Palo Alto, Hayward): $28.27 per hour (Includes Platinum Medical, Vision, and Dental with no cost to employee, plus vacation hours)
• (Menlo Park, CA): $35.00 per hour

Position Overview

We are seeking highly adaptable, professional, and customer-service-driven Flex Security Officers to support our elite corporate client accounts across the region, including high-profile sites.

As a Flex Officer, you will serve as a versatile team member capable of seamlessly stepping into critical corporate access control, patrol, and emergency response roles. You will maintain high-visibility security posts, oversee access control, handle client-facing communications, and enforce site-specific post orders across multiple corporate environments.

Key Responsibilities

Access Control & Customer Service

• Serve as the primary point of contact at main lobby desks and entrance control points, delivering exceptional customer service to executives, employees, visitors, and vendors.
• Verify visitor credentials, issue guest badges, maintain accurate logs, and manage check-in/check-out procedures.
• Enforce strict building security policies in a calm, tactful, and professional manner.

Surveillance, Patrol & Site Operations

• Conduct thorough interior and exterior mobile/foot patrols of corporate offices, parking structures, and restricted facility zones.
• Monitor security cameras and VMS platforms (such as Genetec) to detect suspicious activity, security breaches, or safety hazards.
• Maintain active familiarization with various site layouts, emergency equipment, alarm zones, and post orders.

Incident Management & Safety

• Adhere strictly to an "Observe and Report" / No-Hands Policy for security incidents, utilizing verbal de-escalation techniques as a first line of resolution.
• Function as a Contingency Lead during building emergencies, leading evacuations and coordinating directly with emergency services (police, fire).
• Identify and report maintenance or facility hazards promptly to the Real Estate & Workplace Services (REWS) team.

Administrative & Reporting

• Generate detailed Daily Activity Reports (DAR), visitor logs, and comprehensive incident pass-downs.
• Investigate security incidents and submit clear, written incident reports and recommendations.

Requirements

• Experience: Minimum two (2) years of progressive physical security, site security, or corporate access control experience.
• Communication Skills: Excellent verbal and written communication skills with the ability to engage comfortably with individuals at all levels of an organization.
• Customer Service Focus: Strong interpersonal skills, composure under pressure, and a polished, professional demeanor suitable for high-end corporate settings.
• Flexibility & Adaptability: Ability to adapt quickly to changing shift schedules, varying post assignments, and fast-paced environments.
• Technical Proficiency: Experience operating VMS/CCTV software (Genetec experience preferred) and basic digital reporting software.
• Physical Fitness: Capability to walk extended patrols across building grounds and assist with physical emergency evacuations.

Required Licenses & Certifications

• California Driver’s License (CADL): Valid and in-state.
• BSIS Compliance: Valid California Security Guard Registration Card (Guard Card) or Proprietary Private Security Officer License (PPSO).
• De-Escalation Training: Certification or documented completion of de-escalation training.
• CPR/AED/First Aid: Preferred (or willingness to obtain upon hire).