Corporate Security & Reception Flex Officer

Creative Security Company; Menlo Park (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Creative Security Company Inc in the San Jose region is seeking a highly adaptable Flex Security Officer to support elite corporate client accounts. You will work in the field at main lobby desks, perform access control, conduct patrols, and respond to incidents, maintaining high-visibility security across multiple sites.

The role requires 2+ years of security experience, excellent communication, and the ability to adapt to rotating day and swing shifts.

Qualifications

• Minimum two (2) years of progressive physical security, site security, or corporate access control experience.
• Excellent verbal and written communication skills with the ability to engage comfortably with individuals at all levels of an organization.
• Ability to adapt quickly to changing shift schedules, varying post assignments, and fast-paced environments.
• Experience operating VMS/CCTV software (Genetec experience preferred) and basic digital reporting software.
• California Driver’s License (CADL) valid and in-state; BSIS Guard Card or PPSO; De-Escalation training; CPR/AED/First Aid preferred (or willingness to obtain).

Responsibilities

• Serve as the primary point of contact at main lobby desks and entrance control points, delivering exceptional customer service to executives, employees, visitors, and vendors.
• Verify visitor credentials, issue guest badges, maintain logs, and manage check-in/check-out procedures.
• Enforce building security policies in a calm, tactful, professional manner.
• Conduct interior and exterior patrols of corporate offices, parking structures, and restricted zones.
• Monitor security cameras and Genetec to detect suspicious activity or hazards.
• Lead evacuations as Contingency Lead during emergencies and coordinate with emergency services.

Skills

Customer service

Communication

Flexibility

Access control

Patrol operations

VMS/CCTV

De-Escalation

Tools

Genetec

Job description

Description

Pay: $24.00 - $25.00 per hour

Job description:

Location: San Jose & 30 Mile Radius

Position Type: Flex Security Day (7 AM - 3:30 PM) & Swing (3 PM - 11:30 PM)

Compensation: $24.00/Hour - $25.00/Hour

Position Overview

We are seeking highly adaptable, professional, and customer-service-driven Flex Security Officers to support our elite corporate client accounts across the region, including high-profile sites.

As a Flex Officer, you will serve as a versatile team member capable of seamlessly stepping into critical corporate access control, patrol, and emergency response roles. You will maintain high-visibility security posts, oversee access control, handle client-facing communications, and enforce site-specific post orders across multiple corporate environments.

Key ResponsibilitiesAccess Control & Customer Service

• Serve as the primary point of contact at main lobby desks and entrance control points, delivering exceptional customer service to executives, employees, visitors, and vendors.
• Verify visitor credentials, issue guest badges, maintain accurate logs, and manage check-in/check-out procedures.
• Enforce strict building security policies in a calm, tactful, and professional manner.

Surveillance, Patrol & Site Operations

• Conduct thorough interior and exterior mobile/foot patrols of corporate offices, parking structures, and restricted facility zones.
• Monitor security cameras and VMS platforms (such as Genetec) to detect suspicious activity, security breaches, or safety hazards.
• Maintain active familiarization with various site layouts, emergency equipment, alarm zones, and post orders.

Incident Management & Safety

• Adhere strictly to a "Observe and Report" / No-Hands Policy for security incidents, utilizing verbal de-escalation techniques as a first line of resolution.
• Function as a Contingency Lead during building emergencies, leading evacuations and coordinating directly with emergency services (police, fire).
• Identify and report maintenance or facility hazards promptly to the Real Estate & Workplace Services (REWS) team.

Administrative & Reporting

• Generate detailed Daily Activity Reports (DAR), visitor logs, and comprehensive incident pass-downs.
• Investigate security incidents and submit clear, written incident reports and recommendations.

Job Type: Full-time

Requirements

• Experience: Minimum two (2) years of progressive physical security, site security, or corporate access control experience.
• Communication Skills: Excellent verbal and written communication skills with the ability to engage comfortably with individuals at all levels of an organization.
• Customer Service Focus: Strong interpersonal skills, composure under pressure, and a polished, professional demeanor suitable for high-end corporate settings.
• Flexibility & Adaptability: Ability to adapt quickly to changing shift schedules, varying post assignments, and fast-paced environments.
• Technical Proficiency: Experience operating VMS/CCTV software (Genetec experience preferred) and basic digital reporting software.
• Physical Fitness: Capability to walk extended patrols across building grounds and assist with physical emergency evacuations.

Required Licenses & Certifications

• California Driver’s License (CADL): Valid and in-state.
• BSIS Compliance: Valid California Security Guard Registration Card (Guard Card) or Proprietary Private Security Officer License (PPSO).
• De-Escalation Training: Certification or documented completion of de-escalation training.
• CPR/AED/First Aid: Preferred (or willingness to obtain upon hire).