Patient Wellness Engagement Specialist

NIVA Health; Novi (MI); On-site; USD 94,000 - 127,000; Full time

Benefits offered by this job

Performance-based bonus

Growth-oriented wellness environment

Collaborative clinic culture

Direct access to clinic leadership

Job summary

NIVA Health is seeking a Patient Engagement & Growth Specialist to guide patients through their wellness journey from first contact through ongoing plan engagement. This non-clinical role emphasizes building trust, guiding wellness offerings, and driving patient engagement with a collaborative clinic team.

You will work closely with providers and leadership to keep patients informed, engaged, and connected to services that support their health goals, in a full-time, on-site clinic setting.

Qualifications

• Experience guiding people toward decisions in wellness, health coaching, or related fields.
• Excellent communication skills with the ability to build rapport quickly.
• Highly organized with proactive follow-up and multitasking abilities.
• Comfortable working toward measurable engagement goals.

Responsibilities

• Build strong, trust-based relationships with patients from first interaction.
• Guide patients through wellness offerings and help them understand what fits their goals.
• Support patient engagement, retention, and treatment plan participation.
• Coordinate follow-ups, scheduling, and patient communications.
• Create a seamless, elevated patient experience at every touchpoint.
• Track KPIs tied to engagement and enrollment in new services.
• Support new wellness initiatives and service launches.
• Collaborate closely with providers and clinic staff.

Job description

NIVA Health is seeking a Patient Engagement & Growth Specialist to guide patients through their wellness journey from first contact through ongoing plan engagement. This non-clinical role emphasizes building trust, guiding wellness offerings, and driving patient engagement with a collaborative clinic team.

You will work closely with providers and leadership to keep patients informed, engaged, and connected to services that support their health goals, in a full-time, on-site clinic setting.