Patient Welcome & Registration Specialist

Behavioral Health Group - BHG; Paducah (KY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Flexible schedules

No nights

No Sundays

Paid time off

Holidays off

Medical, dental and vision coverage

401(k) match (discretionary)

Job summary

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to serve as the welcoming face at our Kentucky site. You will register patients, verify demographics and insurance, explain benefits, collect payments, and support daily clinic operations to ensure a smooth recovery journey for our patients.

The role offers a Monday–Friday schedule with rotating Saturday morning shifts, no nights, and a focus on patient-first service, compliance, and teamwork within a supportive clinical

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.

Skills

Customer service

Interpersonal communication

Education

High School diploma or equivalent

Job description

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to serve as the welcoming face at our Kentucky site. You will register patients, verify demographics and insurance, explain benefits, collect payments, and support daily clinic operations to ensure a smooth recovery journey for our patients.

The role offers a Monday–Friday schedule with rotating Saturday morning shifts, no nights, and a focus on patient-first service, compliance, and teamwork within a supportive clinical