Compassionate Patient Registration Coordinator

Behavioral Health Group - BHG; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

Disability protection

401(k) match

Quarterly bonus

Certification incentives

EAP

Wellness programs

Tuition reimbursement

Career development

Job summary

Behavioral Health Group (BHG) is seeking a Patient Registration Coordinator in Knoxville, TN to warmly welcome patients and guide them through the recovery journey. You will verify demographics, insurance, eligibility, and payment responsibilities, while handling registrations and daily financial transactions.

Join a team focused on compliant care, patient support, and a smooth intake process with growth opportunities and consistent hours. This role offers structured shifts and competitive pay.

Qualifications

• High school diploma or equivalent.
• 1+ year of experience running insurance eligibility and billing collections.
• Valid driver's license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Explain insurance benefits, financial responsibilities, and payment expectations with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Skills

Insurance eligibility

Billing collections

Front desk

Customer service

Phone support

Education

High school diploma

Job description

Behavioral Health Group (BHG) is seeking a Patient Registration Coordinator in Knoxville, TN to warmly welcome patients and guide them through the recovery journey. You will verify demographics, insurance, eligibility, and payment responsibilities, while handling registrations and daily financial transactions.

Join a team focused on compliant care, patient support, and a smooth intake process with growth opportunities and consistent hours. This role offers structured shifts and competitive pay.