Patient & Visitor Experience Concierge

Umass-Memorial-Health-; Worcester (MA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester is seeking a Visitor Screening Ambassador to serve as the customer service information resource for patients, families and visitors as they enter the hospital. You will work with other departments to ensure patient and visitor satisfaction.

You greet people promptly, provide directions and visiting information, and help maintain a welcoming environment. The role also involves handling a high volume of calls, assisting with transportation, distributing PPE, and

Qualifications

• High School graduate or equivalent
• Strong customer service and communication skills
• Phone and computer skills; ability to multitask

Responsibilities

• Greets patients and visitors promptly and courteously.
• Provides basic information about services and visiting hours.
• Assists with visitor management and data entry.
• Coordinates with Security for safety and confidentiality.

Job description

UMass Memorial Health in Worcester is seeking a Visitor Screening Ambassador to serve as the customer service information resource for patients, families and visitors as they enter the hospital. You will work with other departments to ensure patient and visitor satisfaction.

You greet people promptly, provide directions and visiting information, and help maintain a welcoming environment. The role also involves handling a high volume of calls, assisting with transportation, distributing PPE, and