Patient & Visitor Concierge | Hospital Guest Services

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

Bayfront Hospital in St Pete, FL is seeking a Guest Services Associate to escort guests to in-hospital destinations and provide information to team members. The role requires familiarity with hospital personnel and locations and responsive communication with guests and staff.

You will assist Social Service with transportation and lodging arrangements when needed and maintain a professional, caring demeanor in all interactions while complying with hospital policies.

Qualifications

• Two (2) years of experience in a customer service setting.
• High School diploma or equivalent.

Responsibilities

• Escorts guests to in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Bayfront Hospital in St Pete, FL is seeking a Guest Services Associate to escort guests to in-hospital destinations and provide information to team members. The role requires familiarity with hospital personnel and locations and responsive communication with guests and staff.

You will assist Social Service with transportation and lodging arrangements when needed and maintain a professional, caring demeanor in all interactions while complying with hospital policies.