Patient Concierge & Guest Services (Hospital)

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health, Inc. is seeking a Guest Services role at Bayfront Hospital in St Pete, FL. The position involves escorting guests, sharing information, and supporting patient and visitor needs to ensure a positive experience within the hospital system.

The candidate will maintain familiarity with hospital departments and staff, refer guests to appropriate contacts, and assist with transportation arrangements as needed. A professional appearance and reliable attendance are required.

Qualifications

• Two years of experience in a customer service setting.
• High School diploma or equivalent.
• Ability to provide information clearly and professionally.

Responsibilities

• Escort guests to in-hospital destinations.
• Maintain knowledge of hospital personnel and departments.
• Provide information to hospital team members.
• Respond to guest or team member needs by phone or in person.
• Make rounds to identify and meet patient/visitor needs.
• Maintain good relations with staff and departments.
• Assist Social Service with transportation and lodging arrangements for patients and families.
• Present a professional image in dress and communication.
• Maintain regular, punctual attendance per policy.

Skills

Customer service

Communication skills

Professionalism

Education

High School diploma

Job description

Orlando Health, Inc. is seeking a Guest Services role at Bayfront Hospital in St Pete, FL. The position involves escorting guests, sharing information, and supporting patient and visitor needs to ensure a positive experience within the hospital system.

The candidate will maintain familiarity with hospital departments and staff, refer guests to appropriate contacts, and assist with transportation arrangements as needed. A professional appearance and reliable attendance are required.