Patient Access & Guest Services Coordinator

HCA Florida Gulf Coast Hospital; Panama City (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits for medical, Rx

Wellbeing support with counseling

Paid time off and family leave

401(k) match on plan

Tuition assistance and education

Fertility and family building benefits

Job summary

HCA Florida Gulf Coast Hospital is hiring a Coordinator Guest Services to help manage facility access, screen individuals, and guide patients and visitors along established pathways. You will collaborate with the patient care team to minimize exposure to illnesses and ensure a safe environment.

Role emphasizes compassionate communication, professional appearance, and opportunities to contribute to process improvements, with responsibilities spanning patient-visitor guidance, privacy protection,

Qualifications

• Basic Life Support (BLS) certification required.

Responsibilities

• Monitors access at facility entry points and directs individuals per defined criteria.
• Communicates with patients, visitors, and staff using compassionate, connected care.
• Directs patients or individuals appropriately based on defined criteria.
• Relays hand-off information to nursing staff to ensure continuity of care and safety.
• Protects patient privacy and confidentiality in all interactions.
• Promotes positive patient interactions and exemplary service.
• Maintains a calm demeanor and professional appearance.
• Assists in orienting new staff as needed.
• Identifies opportunities to improve processes.
• Provides patient room numbers to visitors while protecting patient privacy.
• Performs other duties as assigned.

Job description

HCA Florida Gulf Coast Hospital is hiring a Coordinator Guest Services to help manage facility access, screen individuals, and guide patients and visitors along established pathways. You will collaborate with the patient care team to minimize exposure to illnesses and ensure a safe environment.

Role emphasizes compassionate communication, professional appearance, and opportunities to contribute to process improvements, with responsibilities spanning patient-visitor guidance, privacy protection,