Guest Services Representative - Guest Relations - Bayfront Hospital

Orlando Health, Inc.; Saint Petersburg (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

None

Job summary

Orlando Health is seeking a Guest Services Associate to guide guests and team members within the hospital system. The role is based at Bayfront Hospital in St.

Petersburg, FL, and involves escorting visitors, providing information, and coordinating with departments to meet patient and family needs. Responsibilities include rounds, maintaining relationships with staff, assisting Social Services with transportation and lodging arrangements, and upholding a professional appearance and reliable

Qualifications

• Two years of experience in a customer service setting.
• High School diploma or equivalent.

Responsibilities

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Position Summary

Provides directions to guests/team members within the hospital system.

This position is located in St Pete, FL at Bayfront Hospital

Responsibilities

Essential Functions

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.¿

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Qualifications

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None.

Experience

• Two (2) years of experience in a customer service setting.