Patient Transportation & Scheduling Lead

Key Works; Washington (District of Columbia); On-site; USD 43,000 - 47,000; Full time

Job summary

Key Works in Washington, D.C. is seeking a Patient Operations Coordinator to manage patient schedules, transportation, and whereabouts.

You will be the central point of contact for patient movement and ensure schedules are workable and transportation resources are used efficiently. This role requires strong organization, clear cross-department communication, and experience coordinating services in healthcare or residential settings.

Qualifications

• Experience coordinating schedules, transportation, or operations in a healthcare or residential setting.
• Strong organization, judgment, problem-solving, and follow-through while managing competing priorities.
• Clear and timely communication across departments.
• Ability to use electronic records and communication systems and maintain accurate documentation.

Responsibilities

• Supervise Transportation Coordinators (drivers) and ensure reliable operations.
• Own and maintain the patient Run List and coordinate movements.
• Coordinate off-site appointments to prevent conflicts and ensure transportation capacity.
• Manage driver assignments, pickups, and adjustments as needs change.
• Serve as the central communication point for patient scheduling and transportation.
• Coordinate tracking of patient whereabouts and resolve discrepancies.
• Anticipate and resolve operational problems involving schedules, transportation capacity, and staff availability.
• Reduce unnecessary off-site appointments by coordinating virtual/on-site options with Case Management.
• Coordinate with external providers and community partners to expand service options and minimize disruptions to treatment schedules.
• Provide direct patient transportation when unexpected needs require coverage.

Skills

Schedule coordination

Transportation coordination

Communication

Documentation

Driver's license

Education

High School diploma

Tools

EHR systems

Job description

Key Works in Washington, D.C. is seeking a Patient Operations Coordinator to manage patient schedules, transportation, and whereabouts.

You will be the central point of contact for patient movement and ensure schedules are workable and transportation resources are used efficiently. This role requires strong organization, clear cross-department communication, and experience coordinating services in healthcare or residential settings.