Patient Transportation Coordinator

Lunera Health; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lunera Health is seeking a Patient Transportation Coordinator to schedule patient appointments and transportation services while delivering exceptional customer service. This role requires multitasking in stressful situations and coordinating with patients, drivers, and internal teams to ensure timely transportation and patient satisfaction.

The position emphasizes compliance with transportation regulations and HIPAA, with ongoing collaboration across departments to improve access to care and

Qualifications

• Minimum of 2 years customer service experience, preferably in an inbound Medical Scheduling environment.
• Adept at all applicable telephone and computer software, i.e., Word, Excel, and Outlook.
• Outstanding customer service, communication and interpersonal skills.

Responsibilities

• Logistics - Schedule patient pickup/drop-off by coordinating transportation routes with attention to detail.
• Dispatch/Communication - Inform patients of arrangements and maintain clear dispatch flow with drivers and staff.
• Access to Care - Work with other departments to reduce barriers to care and coordinate transportation.
• Patient Experience - Build positive relationships with patients and provide information about support programs.
• Compliance - Adhere to transportation regulations and HIPAA; report incidents to supervisor.
• Other Duties as Assigned - Perform additional duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Tools

Word

Excel

Outlook

Job description

The Patient Transportation Coordinator (PTC) is responsible for scheduling patient appointments and transportation services while providing exceptional customer service. This is a customer service position that requires an ability to multitask in stressful situations while providing excellent service to patients, colleagues, and third-party organizations over the telephone and computer.

This position requires detailed knowledge of all aspects of medical appointment scheduling, including patient appointments and registration protocols. In this role, the Patient Transportation Coordinator speaks to patients needing transportation services. The PTC confirms patient demographics and schedules appointments with detailed coordination of appointment time and location to efficiently schedule the Transportation Services pick up and drop off.

Qualifications, Education, and Experience

• Minimum of 2 years customer service experience, preferably in an inbound Medical Scheduling environment.
• Adept at all applicable telephone and computer software, i.e., Word, Excel, and Outlook.
• Outstanding customer service, communication and interpersonal skills.

Essential Functions

• Logistics - Demonstrates attention to detail in planning and coordinating transportation routes by completing actionable requests for patient pick up and drop off ensuring that optimal routes are created and scheduled.
• Dispatch/Communication - Communicates with patients to confirm transportation arrangements and provide necessary instructions. Communicates with drivers and staff to ensure accurate dispatch flow by adhering to schedules and addressing any issues and delays. Communicates clearly and effectively to identify and resolve patient concerns while maintaining cultural awareness.
• Access to Care - Demonstrates a genuine desire to provide access to care for all patients. Is highly invested in collaborating with other departments to reduce barriers to care and to coordinate transportation services while striving to support overall organizational goals.
• Patient Experience - Provides a unique experience that reinforces the Center’s mission. Establishes a positive relationship with patients in alleviating concerns, escalating requests, and facilitating Center information regarding various Center support programs.
• Compliance - Ensures compliance with all transportation regulations and safety standards are met by adhering to local/state/federal regulations while adhering to policies and procedures. Reports any accidents, deficiencies and issues in vehicles to the Operations Manager when they are noted. Maintains upmost patient confidentiality in accordance with HIPAA. Clearly understands and enforces the Center’s policies and procedures.
• Other Duties as Assigned - Performs all other duties as assigned by supervisor.