Patient Transportation Coordinator

ADP, Inc.; Woodbridge (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

ADP, Inc. is seeking a Patient Transportation Coordinator to schedule patient appointments and transportation while delivering exceptional customer service.

The role requires multitasking under pressure, coordinating details with patients, drivers, and staff, and maintaining patient confidentiality in line with HIPAA. The successful candidate will manage demographics verification, route planning, and timely communication to ensure accurate dispatch and patient satisfaction, supporting access to

Qualifications

• Minimum of 2 years customer service experience, preferably in an inbound Medical Scheduling environment.
• Adept at all applicable telephone and computer software, i.e., Word, Excel, and Outlook.
• Outstanding customer service, communication and interpersonal skills.

Responsibilities

• Logistics - Coordinating patient pick up and drop off with attention to detail to create optimal routes and schedules.
• Dispatch/Communication - Confirm transportation arrangements with patients and communicate with drivers to ensure smooth dispatch.
• Access to Care - Work with other departments to reduce barriers to care and coordinate transportation services.
• Patient Experience - Build positive relationships with patients and explain Center programs.
• Compliance - Follow transportation regulations and HIPAA, reporting issues to the Operations Manager as needed.
• Other Duties as Assigned - Perform additional tasks as directed by supervisor.

Skills

Customer service

Communication

Interpersonal skills

Word

Excel

Outlook

Tools

Word

Excel

Outlook

Job description

The Patient Transportation Coordinator (PTC) is responsible for scheduling patient appointments and transportation services while providing exceptional customer service. This is a customer service position that requires an ability to multitask in stressful situations while providing excellent service to patients, colleagues, and third-party organizations over the telephone and computer.

This position requires detailed knowledge of all aspects of medical appointment scheduling, including patient appointments and registration protocols. In this role, the Patient Transportation Coordinator speaks to patients needing transportation services. The PTC confirms patient demographics and schedules appointments with detailed coordination of appointment time and location to efficiently schedule the Transportation Services pick up and drop off.

Qualifications, Education, and Experience

• Minimum of 2 years customer service experience, preferably in an inbound Medical Scheduling environment.
• Adept at all applicable telephone and computer software, i.e., Word, Excel, and Outlook.
• Outstanding customer service, communication and interpersonal skills.

Essential Functions

• Logistics - Demonstrates attention to detail in planning and coordinating transportation routes by completing actionable requests for patient pick up and drop off ensuring that optimal routes are created and scheduled.
• Dispatch/Communication - Communicates with patients to confirm transportation arrangements and provide necessary instructions. Communicates with drivers and staff to ensure accurate dispatch flow by adhering to schedules and addressing any issues and delays. Communicates clearly and effectively to identify and resolve patient concerns while maintaining cultural awareness.
• Access to Care - Demonstrates a genuine desire to provide access to care for all patients. Is highly invested in collaborating with other departments to reduce barriers to care and to coordinate transportation services while striving to support overall organizational goals.
• Patient Experience - Provides a unique experience that reinforces the Center’s mission. Establishes a positive relationship with patients in alleviating concerns, escalating requests, and facilitating Center information regarding various Center support programs.
• Compliance - Ensures compliance with all transportation regulations and safety standards are met by adhering to local/state/federal regulations while adhering to policies and procedures. Reports any accidents, deficiencies and issues in vehicles to the Operations Manager when they are noted. Maintains upmost patient confidentiality in accordance with HIPAA. Clearly understands and enforces the Center’s policies and procedures.
• Other Duties as Assigned - Performs all other duties as assigned by supervisor.