Patient Transport & Guest Services Specialist

Hugh Chatham Health, Inc.; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health in Charlotte, NC seeks a dedicated Guest Services Associate to greet patients and visitors, assist with luggage, guide them to correct areas, and manage valet operations with safety and courtesy. Paid benefits and a 40-hour work week are provided.

Responsibilities include registration support, coordinating with staff across departments, and educating guests about available resources while maintaining a welcoming environment.

Qualifications

• Excellent customer service and communication skills.
• Ability to stay organized and manage multiple tasks.
• Commitment to safety and patient/visitor comfort.

Responsibilities

• Greet and assist patients/visitors upon arrival to the facility.
• Assist patients/visitors with luggage and in/out vehicle.
• Valet operations and processing parking tickets per procedures.
• Direct patients and staff to parking areas and assist with registration.
• Educate visitors on services and provide resources as needed.
• Operate vehicles safely for transport of passengers and materials.
• Maintain front drives and access routes free of obstructions.

Skills

Customer service

Communication

Organization

Safety awareness

Teamwork

Education

High School Diploma or equivalent

Valid Driver's License

BLS certification within 6 months

Tools

Microsoft Applications

Job description

Advocate Health in Charlotte, NC seeks a dedicated Guest Services Associate to greet patients and visitors, assist with luggage, guide them to correct areas, and manage valet operations with safety and courtesy. Paid benefits and a 40-hour work week are provided.

Responsibilities include registration support, coordinating with staff across departments, and educating guests about available resources while maintaining a welcoming environment.