Patient Transfer Hub Coordinator – Per Diem

Memorialhospitalgardena; Gardena, Northern (CA, KY); Hybrid; USD 31,519,000 - 45,574,000; Part time

Job summary

Memorial Hospital of Gardena is seeking a Patient Hub Coordinator for per diem shifts, averaging one shift weekly with weekend availability required. The role supports incoming transfer requests, collaborates with UR Nurses, and ensures timely, compliant patient transfers across Pipeline Health facilities.

Responsibilities include answering transfer lines, screening requests, logging activity, and assisting in TAR processes, all with a focus on HIPAA compliance and patient-centered communication.

Qualifications

• Knowledge of HIPAA regulations and patient confidentiality requirements.
• AIDET communication protocol familiarity and application in patient interactions.
• Strong verbal and written communication with patients and internal teams.
• Critical thinking and problem solving in fast-paced transfers and escalations.
• Knowledge of medical terminology is a plus for understanding patient information.

Responsibilities

• Be the first point of contact for external transfer requests via the hub line.
• Ensure transfer line is answered immediately and messages are checked promptly.
• Screen transfer requests for inpatient medical necessity with remote UR Nurses.
• Adhere to 30-minute notification timelines for hospital acceptance and bed assignment.
• Follow payor/hospital rules and escalation processes as needed.
• Document transfers accurately in logs and assist with TAR process.

Skills

HIPAA compliance

AIDET

Communication skills

Critical thinking

Medical terminology

Job description

Memorial Hospital of Gardena is seeking a Patient Hub Coordinator for per diem shifts, averaging one shift weekly with weekend availability required. The role supports incoming transfer requests, collaborates with UR Nurses, and ensures timely, compliant patient transfers across Pipeline Health facilities.

Responsibilities include answering transfer lines, screening requests, logging activity, and assisting in TAR processes, all with a focus on HIPAA compliance and patient-centered communication.