Transfer Center Specialist (Per Diem, Evenings)

Nicklaus Children's Health System; Miami (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Nicklaus Children's Health System is hiring a professional for a non-clinical support role at the Transfer Center in Miami, Florida. The position involves providing optimal customer service, handling transfer requests, documenting information, and collaborating with medical staff for effective transfers. Applicants should have 3-5 years of experience in clerical or customer service roles, with prior experience in healthcare or call centers preferred. A high school diploma or equivalent is required. This role requires strong communication and organizational skills.

Qualifications

• 3-5 years of clerical office and/or customer service experience required.
• Prior experience in an acute care healthcare environment is preferred.
• Prior Call Center experience and/or experience processing transfer requests preferred.

Responsibilities

• Answer calls being received at the Transfer Center with optimal customer service.
• Gather and document transfer request information appropriately.
• Enter data related to transfers in Cerner, FirstNet, and Transfer log.
• Escalate clinical questions as necessary.
• Coordinate bed assignments and discussions to ensure effective transfers.
• Follow up on no-show transfers with appropriate communication.

Skills

Clerical office experience

Customer service experience

Decision making

Time management

Verbal communication

Written communication

Human relations skills

Team building

Multi-tasking

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Education or equivalent

Job description

Job Summary

Responsible for assisting with taking calls, securing demographic information related to transfers, arranging transportation, and supporting the Transfer Center RN.

Job Specific Duties

• Utilizes optimal customer service skills to answer calls being received at the Transfer Center.
• Gathers pertinent transfer request information, completes Intake Form, and documents all actions as appropriate for informational and reporting purposes.
• Enters data in Cerner, FirstNet, and Transfer log related to all transfer requests.
• Escalates all clinical questions to the Transfer Center RN, Department Director, or Medical Director.
• Follows all Transfer Center protocols regarding calls and documentation.
• Maintains an active, hands‑on level of participation in all transfer requests in and out of the facility.
• Facilitates coordination of bed assignment, Physician‑to‑Physician, RN‑to‑RN discussion as appropriate for effective, safe, and timely transfers.
• Provides hand‑off at change of shift regarding any pending transfer.
• Reconciles transfer information once patient arrives including disposition and mode of transport.
• If transfer is a "no-show", sends email to the identified recipients for patient follow‑up.

Qualifications

• 3-5 years of clerical office and/or customer service experience required.

Knowledge, Skills, And Abilities

• High School Education or equivalent.
• Prior experience in an acute care healthcare environment.
• Prior Call Center experience and/or experience processing transfer requests preferred.
• Decision making and time management skills.
• Excellent verbal and written communication skills.
• Human relations and team building skills.
• Ability to handle multiple assignments, set priorities, and meet deadlines.
• Ability to represent department in a professional, courteous, and efficient manner.
• Ability to follow complex written or verbal instructions to solve complex problems.
• Proficiency in Microsoft Word, Excel, and Outlook.

Job

Nursing- Support (Non-Clinical)

Department

TRANSFER CENTER-2100-861002

Job Status

Professional